Vice President Customer Success Merchandising

JPMorgan Chase & Co. • New York, NY

5h

About The Position

As a Vice President, Customer Success - Merchandising, you will lead the development and execution of merchandising strategies and content initiatives to drive commercial success and customer engagement. You will collaborate with cross-functional teams to ensure that merchandising and content efforts are aligned with broader business objectives. You will leverage insights for continuous improvement, while maintaining the highest standards of visual storytelling and brand excellence.

Requirements

• Bachelor’s degree in a relevant field; advanced degree preferred
• 5+ years of experience in merchandising, marketing, or related areas, with a focus on content programming and execution
• Experience with merchandising and content management tools
• Proven track record in developing and executing content strategies for luxury or premium brands
• Strong analytical skills and experience with data-driven decision-making
• Excellent collaboration and communication skills
• Ability to translate feedback into actionable improvements
• Experience working with diverse cross-functional teams
• Passion for innovation and enhancing customer experience

Nice To Haves

• Experience managing multiple projects simultaneously
• Familiarity with advanced data analytics platforms
• Background in visual storytelling and brand management
• Experience in e-commerce or digital merchandising
• Knowledge of emerging trends in merchandising and content strategy

Responsibilities

• Design and implement merchandising strategies to support business and consumer objectives
• Lead planning, creation, and execution of engaging, brand-consistent content initiatives
• Build strong partnerships with content, product, marketing, data science, and leadership teams
• Oversee timely execution of merchandising and content projects
• Collaborate with data science teams to develop scalable, data-driven merchandising solutions
• Monitor and analyze key metrics to refine tactics and maximize commercial outcomes

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees