About The Position
The AVP, Customer Experience is the frontline executive responsible for engaging Icertis’ most strategic customers to achieve measurable adoption, value realization, and business outcomes—while evolving how Customer Success operates in an AI-first, outcomes-driven environment. This is a player / coach role, accountable for direct executive engagement with customers as well as the continuous development of the processes, tools, operating models, and talent required to deliver scalable, high-impact customer outcomes. The role balances hands-on customer leadership with organizational transformation, ensuring Customer Success evolves to meet the expectations of modern enterprise customers in 2026 and beyond.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
