Vice President, Customer & Network Transformation

Lumen Technologies • Denver, CO

1d

About The Position

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.
The Role
Lumen is transforming into an agentified network services company, placing our customers at the center of everything we do as they agentify themselves. To lead this charge, we are seeking a visionary VP of Customer and Network Transformation with deep expertise in networking, skill transformation, automation, and AI.

This executive will be the steward of Lumen’s most critical asset—our network—and will manage our 24/7 Network and Customer Engineering organization. You will lead a large engineering team with deep expertise in the lifecycle management of the Lumen network and customer services. As a strategic change agent, your mission is to deliver a significant improvement in Lumen's competitive position by driving transformational capabilities, creating cost efficiencies, and delivering a competitive advantage that will open new avenues for revenue generation.

In this role, you will be directly responsible for the development, implementation, and maintenance of workflow automation and AI capabilities that assist in managing our network and supporting our employees and customer services.

Success in this position requires deep collaboration across every part of Lumen, including Service Delivery, Field Ops, Managed Services, Sales, IT, Product, and Architecture & Engineering.

Requirements

• Executive Experience 15+ years in Network Operations, Technology, and Digital Transformation, with a proven track record of success at the Director or VP level within a Fortune 500 company.
• Network Expertise Authoritative, hands-on knowledge of large-scale service provider network architectures, including transport, IP, and SDN.
• AI/ML/Automation Expertise A relevant AI certification is required. You must have demonstrated, practical experience developing and implementing sophisticated automation and AI solutions to solve real-world business problems.
• Strategic Acumen Demonstrated ability to connect complex technical initiatives directly to financial outcomes and business value. A high degree of ownership, accountability, and self-awareness is essential.

Responsibilities

• Strategic Transformation Drive the development and implementation of workflow automation and AI capabilities. Champion the adoption of emerging technologies to revolutionize the customer experience and network performance. Identify and execute initiatives to achieve multi-million dollar cost-out goals and a company-wide skills transformation.
• Operational Excellence Lead cross-functional teams to deliver large-scale digital and network modernization projects. Ensure the 24/7 reliability and performance of the network and customer engineering operations for our most strategic customers.
• Leadership & Mentorship Lead and develop a high-performing organization of 200+ engineering professionals, including Director and Sr. Director level reports. Build deep, collaborative partnerships with internal leaders and external network suppliers. Foster a culture of innovation, accountability, and customer-centricity.

Benefits

• Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
• Bonus Structure

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees