Vice President Crisis Services

The Centers•Cleveland, OH

About The Position

The Vice President of Crisis Services provides strategic and operational leadership for the comprehensive continuum of crisis services at the new Comprehensive Behavioral Health Center, which will open in September 2026. This role is responsible for developing, implementing, and overseeing Behavioral Health Urgent Care Centers (BHUC), the Crisis Stabilization Unit (CSU), Crisis Receiving Center, and crisis management strategies, ensuring prompt intervention for individuals experiencing behavioral health emergencies. The VP will work collaboratively with The Centers’ senior leadership, community leaders, governmental officials, and other agencies to coordinate crisis services and ensure seamless care transitions. This position plays a critical role in executing the organization's long-term vision and strategy for crisis management programs, aligning them with organizational goals and community needs.

Requirements

Master's degree in social work, counseling, nursing, or psychology (required)
Independent license with supervision designation required:
LISW-S (Licensed Independent Social Worker - Supervisor), OR
LPCC-S (Licensed Professional Clinical Counselor - Supervisor), OR
RN (Registered Nurse)
Minimum of five years of related work experience in a non-profit, health-related organization
Minimum of three years of supervisory experience
Experience building and guiding multiple teams that operate 24/7 (required)
Or equivalent combination of education and experience
Clinical and Program Management
Developed knowledge of mental illness, substance use disorders, and related community resources
Strong clinical intervention and program management abilities
Understanding of trauma-informed, person-centered, and recovery-oriented care
Leadership and Management
Demonstrated leadership and management ability in complex healthcare environments
Team building skills; organizational and staff development skills
Strong supervisory skills; ability to delegate effectively
High degree of initiative and independent judgment
Strategic and Analytical
Strong analytical and problem-solving abilities
Ability to prioritize and manage multiple projects, adhering to strict deadlines
Ability to develop and manage budgets; ability to read and interpret financial reports
Communication and Collaboration
Highly effective communication, listening, interpersonal, negotiation, influencing, and presentation skills
Ability to work effectively with cross-functional groups in solving business problems
Ability to develop reports, business correspondence, and policies/procedures
Professional Standards
High degree of integrity and business ethics
Commitment to diversity, equity, and inclusion principles
Understanding of federal, state, and local behavioral health regulations
Technical
Computer skills; word processing and spreadsheet software capabilities
Proficiency with electronic health records (EHR) and data management systems

Responsibilities

Strategic Leadership and Program Development
Develop and execute the organization's crisis services vision in alignment with strategic and operational goals
Collaborate with the Chair of Psychiatry, CEO, and senior leadership to ensure sustainable clinical and financial performance
Lead the development and integration of performance measures for agency program evaluation and quality assurance activities
Drive innovation in crisis care delivery models, including population health management and coordinated community partnerships
Regularly evaluate crisis management programs and identify areas for improvement, implementing changes to enhance effectiveness
Operational Management
Develop and guide multidisciplinary teams that operate 24/7, providing immediate support and assessment to individuals experiencing behavioral health crises
Oversee operations of Behavioral Health Urgent Care Centers (BHUC), Crisis Stabilization Unit (CSU), Residential Treatment, and Crisis Receiving Center
Develop and implement protocols for handling various types of behavioral health crises, ensuring staff are trained and equipped to respond effectively
Ensure daily direction and evaluation of employees and participate in hiring, employee counseling, and terminations alongside HR and Executive Leadership
Clinical Excellence and Quality Assurance
Provide clinical supervision and coordination of crisis programs, ensuring all professional, clinical, and ethical standards are adhered to
Create and maintain a wellness and recovery-oriented environment across Crisis Services using person-centered planning, language, and documentation
Ensure services provided promote wellness and recovery outcomes for individuals in crisis
Monitor program outcomes and support quality improvement initiatives
Policy, Compliance, and Reporting
Develop and implement policies and procedures related to behavioral health crisis services
Ensure compliance with federal, state, and local laws, regulations, and best practices
Prepare and distribute reports and statistical information on crisis management activities
Participate in internal and external audits
Collaboration and Community Partnerships
Work closely with the Medical Director of Crisis Services and Medical Director of Addiction Services to ensure integrated care delivery
Partner with The Centers senior leadership, community leaders, governmental officials, and other agencies to coordinate crisis services
Facilitate seamless care transitions and ensure continuity of care across the behavioral health continuum
Financial Oversight
Provide oversight for crisis services budgeting and productivity
Develop and manage departmental budgets and read and interpret financial reports
Other Non-Essential Duties and Responsibilities
Represent the organization at community meetings, collaborative initiatives, and professional conferences
Participate in organizational strategic planning and quality improvement initiatives
Contribute to grant writing and program development activities
Other duties as assigned