Vice President, Consumer Lending

Greylock Federal Credit Union•Pittsfield, MA

3d•Hybrid

About The Position

At Greylock Federal Credit Union ($1.6B, Pittsfield, MA) we are guided by our IDEA principles – Inclusion, Diversity, Equity, and Accessibility – to support a workforce that reflects the communities we serve. We have a mission and goal of building a diverse workforce, reflecting multiple identities, and supporting the diverse communities where we are based. Our employees are the heart of this mission. We invest in talent, embrace innovation, and champion leadership that elevates people and communities. As our next Vice President, Consumer Lending, you will influence one of the fastest-evolving areas of our credit union, shaping lending programs, sparking innovation in member access, and defining strategies that strengthen financial well-being. You will join a collaborative leadership culture that values transparency, thoughtful decision-making, and responsible growth, while continuing Greylock’s long tradition of community impact. This role offers the opportunity to lead the strategic direction, structure, and performance of consumer lending, including indirect lending, centralized underwriting, credit cards, personal loans, and digital lending channels. You will plan and execute lending strategies that strengthen portfolio performance, introduce new systems capabilities, and enhance the overall member experience, particularly in a period of operational modernization. You will oversee indirect and dealer-based lending relationships, conduct performance assessments, align pricing and compensation strategies, and present program outcomes at the organizational level. You will evaluate product performance, guide enhancements, and ensure consumer lending initiatives reflect the needs of today’s borrowers and competitive market conditions. Greylock expects a leader who can build best-in-class lending operations, ensuring risk-awareness, compliance discipline, and responsible growth. You will work cross-functionally to drive member-focused innovation, including process automation and appropriate use of AI-enabled tools and decisioning capabilities. This role is highly visible, requiring strong operational acumen, thoughtful leadership of teams, and communication that builds confidence, readiness, and trust. You will represent Greylock in the community and professional forums, advancing partnerships that elevate our mission and deepen community reach.

Requirements

At least five to seven years of consumer lending experience, including managerial responsibility for staff, performance, and lending outcomes.
Knowledge of loan products, underwriting standards, and portfolio dynamics
Demonstrated ability to balance responsible credit practices with strategic growth goals.
A bachelor’s degree or equivalent experience is required.
Strong operational acumen
Thoughtful leadership of teams
Communication that builds confidence, readiness, and trust.
Strong communication skills
Coaching capability
Commitment to fostering a culture of accountability, continuous improvement, and inclusion.

Nice To Haves

Experience leading or preparing for lending system conversions, optimizing lending processes, and introducing modernized lending tools.
Experience working with indirect lending programs, while building dealer relationships that expand market reach, will be advantageous.
Comfort setting up or restructuring teams and aligning talent with evolving priorities is also important.

Responsibilities

Lead the strategic direction, structure, and performance of consumer lending, including indirect lending, centralized underwriting, credit cards, personal loans, and digital lending channels.
Plan and execute lending strategies that strengthen portfolio performance, introduce new systems capabilities, and enhance the overall member experience, particularly in a period of operational modernization.
Oversee indirect and dealer-based lending relationships, conduct performance assessments, align pricing and compensation strategies, and present program outcomes at the organizational level.
Evaluate product performance, guide enhancements, and ensure consumer lending initiatives reflect the needs of today’s borrowers and competitive market conditions.
Build best-in-class lending operations, ensuring risk-awareness, compliance discipline, and responsible growth.
Work cross-functionally to drive member-focused innovation, including process automation and appropriate use of AI-enabled tools and decisioning capabilities.
Represent Greylock in the community and professional forums, advancing partnerships that elevate our mission and deepen community reach.

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