Vice President, Commercial Operations
About The Position
The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation. The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you! Why This Matters THMA is scaling its commercial organization and needs a strategic, thoughtful leader who can bring discipline, alignment, and execution excellence across Marketing, Sales, and Account Management. This role is central to strengthening our commercial engine—improving predictability, execution rigor, and cross-functional performance—while also helping us to elevate our commercial talent for the future. Role Overview As Vice President of Commercial Operations, you will be a strategic partner to THMA commercial leaders and a driving force behind operating rhythms, forecasting excellence, and seamless execution of go-to-market and retention strategies. You sit at the intersection of strategy and operational execution, ensuring commercial priorities are translated into measurable action and sustained performance. The role serves as a partner to THMA’s executive leadership team and reports directly to THMA’s Chief Member Officer. The VP of Commercial Operations will also be a member of the Chief Member Officer’s Leadership Cabinet.
Requirements
- 10+ years in commercial or revenue operations leadership with cross-functional influence.
- Track record of operationalizing strategy and improving commercial predictability.
- Strong partnership skills and credibility with senior leadership.
- Management experience across early and more tenured staff.
- Experience building disciplined processes that support scalable growth.
- Deep understanding of forecasting, pipeline management, retention, and growth KPIs.
Nice To Haves
- Commercial operations in subscription, membership, or recurring revenue environments.
- Experience with CRM and commercial systems.
- Environments with fast-paced performance expectations.
Responsibilities
- Lead the translation of ELT/Board-level commercial strategy into clear operating plans with metrics and milestones.
- Align Marketing, Sales, and Account Management around shared commercial priorities. Drive actionable insights and disciplined execution.
- Anticipate risks and surface opportunities with confidence and clarity.
- Serve as the primary commercial liaison to Revenue Operations team.
- Prioritize and guide enhancements to systems, reporting, and forecasting tools that optimize commercial performance.
- Increase data transparency and operational predictability throughout the commercial lifecycle.
- Partner with Revenue Operations, Finance and IT as THMA undergoes an update to its Salesforce system in 2026-27.
- Lead cross-functional initiatives that eliminate friction and accelerate decision making.
- Partner with commercial leader to help build and refine processes across lead generation, sales execution, and renewals.
- Lead onboarding and ongoing training needs across sales and renewal teams. Support cross-functional commercial training needs across full commercial team, as needed.
- Support career pathing, capability building, and role clarity throughout the Member Development team.
- Partner with commercial and product team leaders to support translation of key content, deliverables to support sales and renewal strategies.
- Directly manage Sales Enablement Manager, who is responsible for collateral creation across sales and account management teams.
- Partner with Marketing team to understand opportunities to translate sales and renewal collateral for lead-generation campaign assets
Benefits
- THMA offers a comprehensive slate of benefits including health insurance, dental insurance, vision insurance, 401(k) matching, cell phone and commuter reimbursements, generous paid time off, and paid parental leave. We also offer non-monetary benefits designed to support team members fully including learning and development programs, coaching for working parents and caregivers, free therapy and professional coaching sessions, one-on-one financial coaching, and free legal support services.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
