Vice President, Colleague Strategic Partner

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Vice President, Colleague Strategic Partner – Enterprise Technology Services At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. The Vice President, Colleague Strategic Partner (CSP) will be responsible for partnering with the Enterprise Technology Services business unit. This portfolio would include Global Infrastructure and Global Servicing & Corporate Functions CIO, representing ~4,000 colleagues. The successful candidate will be accountable for executing on our vision of delivering a great colleague experience; growing the best talent; and developing new ways of working to unlock enterprise value. The Vice President, CSP will support leaders and their teams on talent, performance, and change efforts that will enable their groups to reach their strategic business goals. This person will play a leading role in a transforming organization.

Requirements

Ability to build strong relationships and collaborate with senior leadership, business partners and across CEG
Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage.
Business acumen: understand our business strategy, plans, and the impact of internal and external factors.
Experience in Human Resources Business Partner related disciplines including but not limited to experience and understanding of consulting, coaching, talent, recruitment, performance, leadership and change management
Ability to coach and influence leadership and navigate difficult conversations
Demonstrated ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.
Knowledge of multiple Human Resource disciplines, including colleague labor relations, talent management, recruitment, organizational effectiveness, compensation, and leadership development.
A global mindset and experience with large, complex client groups across geographies
Deep understanding of our business and talent across the enterprise
Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Responsibilities

Act as a key strategic thought-partner to business leaders, providing high impact consultation and solutions using a practical and data-driven approach
Engage actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained to enable business priorities
Build and drive a talent strategy that drives business performance, nurtures a culture that supports agility, and develops leaders who can lead, manage, and sustain change
Set and hold a high bar for performance by defining high/low performance and holding leaders accountable to managing their talent against these standards, with a large focus on control and compliance
Understand and improve the ‘moments that matter’ in the careers of our colleagues.
Design products, processes and tools informed by colleague data and insights. Co-create with business leaders and CEG colleagues to ensure the solutions meet business needs.
Lead a team of one direct report

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities