Vice President, Clinics and Clinical Services - Behavioral Health

CHC•Palo Alto, CA

23d

About The Position

At CHC, we believe in the promise and potential of every child, teen, and young adult. Our mission is to remove barriers to learning and help children and teens become resilient, happy, and successful at home, at school, and in life. We specialize in ADHD, Learning Differences, Anxiety & Depression, and Autism. Job Summary: Children’s Health Council seeks an extraordinary leader for the position of VP, Clinics and Clinical Services. They will report to the CEO and will have overall strategic and operational responsibility for all of CHC's Clinics and Clinical Programming. The VP, Clinics and Clinical Services, will be responsible for operational oversight of CHC’s clinics and will provide vision and strategic direction to enable CHC to continue meeting community needs in a rapidly changing field. T he VP, Clinics and Clinical Services will drive development and implementation of a superior client experience by establishing performance imperatives and key processes and initiatives that result in client satisfaction and improvement across the agency. The VP, Clinics and Clinical Services is responsible for clinical growth, quality, fiscal sustainability, and legal and ethical clinical practices. The VP, Clinics and Clinical Services will manage all of CHC’s outpatient clinical services and programs under a single leadership program to improve quality and services through the use of accepted care pathways and common quality measures; institutionalize the specialness of the culture – primacy of client experience linked with excellent care; build community among all clinical care providers around compassionate care; support the expected growth in clinical services; better translate increased volume with increased value for clients, referrers, and payers; increase and manage financial sustainability of all clinical programs; and improve client care services overall.

Requirements

PhD or PsyD, including professional licensure, in psychology, mental or behavioral health, or similar discipline, or a medical degree with specialty training in pediatrics or child psychiatry required.
At least 10 years of experience post licensure.
A minimum of 5 years of administrative and managerial experience, increasing in complexity, including the supervision of clinical professionals
Excellent knowledge of the standards of care for mental health and behavioral health care and good training in the legal/ethical issues of mental health-based services.
Demonstrated commitment to compassionate, people ‑ centered leadership, including the ability to model empathy, humility, and emotional intelligence in all interactions; fosters a supportive culture that prioritizes psychological safety, clinician well ‑ being, and respect.
Ability to lead with a trauma ‑ informed, mission ‑ driven approach that recognizes the emotional demands of clinical work in a non ‑ profit healthcare setting and supports staff resilience and professional growth.
Ability to build trust ‑ based relationships through active listening, transparent communication, and respect for diverse backgrounds, lived experiences, and cultural perspectives.
Capacity to navigate complex organizational challenges with compassion, balancing the mission and operational needs of the organization with the human needs of staff, clients, and community partners.
Demonstrated clinical knowledge and expertise in child development and child psychopathologies, especially in the areas of behavioral or mental health care disciplines
Ability to lead in a complex interdisciplinary team environment
Demonstrated track record of clinical program development and community outreach initiatives
Ability to work effectively and collaboratively with colleagues at a senior management level within the organization
Ability to develop and grow managers at the middle level of the organization through the use of effective mentoring and coaching skills
Ability to communicate at all levels of the organization (i.e., with peers, subordinates, board and donors, etc.) and to communicate with outside organizations (i.e., with representatives of university and community agencies)
Ability to deliver high-energy, impassioned presentations and speeches to both small and large audiences
Familiarity and experience with non-profit boards and the role of community-based organizations
Experience and knowledge in working and negotiating working agreements with public agencies and health care systems
Experience with medical-legal risk management
Understanding and support of clinical research, including outcomes measurement and health services research so that the mission of CHC is objectively realized
Familiarity with the academic medical care environment
Demonstrated track record in orchestrating change management within a clinical environment
Experience in operational planning
Strong fiscal management skills

Responsibilities

Fiscal Management Provide strong fiscal leadership of all clinical services to ensure achievement of sustainability by managing revenue and expenses.
CHC’s Community Engagement Partner for Clinical Services In collaboration with CHCs Community Engagement division, the VP, Clinics and Clinical Services is CHC’s top clinical expert and represents the organization externally within the community to help facilitate opportunities to bring CHC’s excellent and expert clinical services to the forefront of the community.
Partner with other community leaders to develop and enhance community and clinical partnerships and foster those relationships over time, ultimately leading to partnership opportunities or best practices in clinical service delivery.
Attend and present at conferences, thereby elevating CHC’s reputation as a clinical expert in the local and national community.
Drive CHC clinical leadership accountability and the establishment of standards across clinical areas to ensure uniformity with regulatory requirements and standards.
Agency-Wide Patient Care, Clinical Standards, and Integration Establish programs that achieve compliance with clinical standards for client care and service consistent with CHC’s commitment to a compassionate and supportive culture.
This includes developing and maintaining ethical and clinically sound practices, as well as developing, in collaboration with the CFO, new program payment mixes and models that put a premium on cost without losing value.
Collaborate with clinical directors and managers to ensure that clinical operations support excellent client care and services.
Clinical Leadership and Clinician Recruitment and Retention Provide executive-level representation of clinical care delivery and programs, including presenting relevant and meaningful data to the appropriate Boards of Directors.
Partner with the CEO to represent the organization to external stakeholders.
To fulfill these extensive responsibilities, the VP, Clinics and Clinical Services will have key individuals in a range of positions reporting to them directly, including Clinical Directors and Medical Director/Chief Psychiatrist Collaborate with Human Resources to develop programs to recruit, develop, and retain clinicians agency-wide.
Lead clinician workforce planning needs and considerations and embrace and lead clinical leadership development in partnership with Human Resources.
Oversee clinical directors/leaders and implement and assess standards of performance for clinical activities across the agency to ensure clinical services are practiced at the highest level of quality and with state-of-the-art technologies and protocols.
Supervise and lead clinical department directors in these areas and align clinical services to CHC’s strategic plan and priorities.
Lead the development and growth of clinical and service line programs in partnership with the CEO and Clinical Directors.
Patient Experience and Supportive Care Programs Responsible for delivering a superior client experience program, fostering an environment of client and family experience that aligns with CHC’s vision and values, including established performance imperatives and key processes that drive client satisfaction initiatives within all divisions.
Identify metrics and tracking processes for patient satisfaction reporting/analytics to support the goals of the organization and serve as the agency's expert advisor for clinical services and client care.
Quality, Performance Improvement, Client Safety, and Clinical Compliance Provide direct leadership for and maintain a strong internal culture of quality, client safety, and compliance across the agency.
Develop, direct and coordinate innovative quality and client outcomes and report them on a regular basis.
In addition, develop, direct, and coordinate management initiatives that meet and exceed national best practices, drive down variation, decrease costs, and create efficiencies, including clinical pathways for care, clinical outcomes data, and resource management programs.
Create an environment that embraces data-driven decision-making, innovation, and performance improvement, supporting the implementation of programs that continuously advance clinical outcomes.
In collaboration with the Compliance Officer and the COO, the VP, Clinics and Clinical Services will identify and manage institutional risks relating to clinical care across the enterprise.
In partnership with the Compliance team, the VP, Clinics and Clinical Services oversees the clinical component of CHC’s Electronic Health Record (EHR) and supports the development and use of clinical information systems to assist clinicians in the delivery of the highest quality and most appropriate client care.