Vice President Clinical Operations

Medstar Ambulance • Detroit, MI

4d

About The Position

Due to a role transition in our leadership team, we are seeking a Vice President of Clinical Operations who believes clinical excellence and leadership culture are inseparable. This role sets the tone for how care is delivered, how people are led, and how trust is built across a large, complex EMS system. This is a visible, field-present leadership role. You will be responsible for the clinical experience and professional growth of more than 950 EMTs, paramedics, supervisors, and operations leaders across multiple service areas. The expectation is simple and demanding at the same time: show up, listen, follow through, and lead in a way people feel every day. This role is not about positional authority. It is about credibility, consistency, and accountability earned through presence, clinical experience, and how you treat people. You will ensure leadership behavior and culture are consistent across operations, with emphasis on visibility, respectful communication, and real connection with team members. You will lead clinical operations by supporting the conditions for great care, strong teams, high clinical standards, and systems that work in the real world. You will spend meaningful time in stations and with teams working around the clock. You will reinforce accountability without hierarchy. Great care will be recognized publicly. Performance issues will be addressed quietly, fairly, and effectively. Leadership expectations will be consistent at every level. This role has responsibility for: full clinical care delivery workforce, including EMTs, paramedics, non-emergency vehicle technicians, supervisors, and operations leadership active oversight of QA/QI systems, protocol development, clinical equipment, and regulatory relationships. expanding clinical scope, training depth, and specialty care programs while keeping care evidence-based, safe, and outcome-focused. Demand-based scheduling and working closely with the Vice President of Administration to align operations, communications, and system reliability. Support the enhancement of key internal programs including Critical Care Transport, Operations Leadership Development, and the Field Training Officer program Represent Medstar with medical control authorities, regional and state EMS bodies, boards, and professional associations. Building the next generation of leaders. Identify internal talent early, create clear growth pathways, and provide mentorship and project-based development. Develop a ready, values-aligned leadership bench at all times.

Requirements

• A minimum of 10 years of EMS experience in combination 911 and IFT systems, or a closely aligned healthcare specialty, with at least 5 years in senior clinical or operations leadership.
• Verifiable experience leading at scale is required, preferrable including environments with more than 100,000 annual transports, multiple service delivery models, and multiple regulatory structures.
• Michigan or Nationally Registered Paramedic, with ability to obtain Michigan licensure within 1 year. RNs and non-Michigan EMS paramedics with significant, relevant experience will be considered.
• Bachelor’s degree required.

Nice To Haves

• Building productive relationships with public safety partners, healthcare systems, and labor organizations.
• Leading an EMS agency or system through clinical program expansion, service area growth, or market development.
• Implementing major clinical advancements at an organizational, regional, or state level.
• Master’s degree strongly preferred.
• Preference given to graduates of in-person academic programs.

Responsibilities

• full clinical care delivery workforce, including EMTs, paramedics, non-emergency vehicle technicians, supervisors, and operations leadership
• active oversight of QA/QI systems, protocol development, clinical equipment, and regulatory relationships.
• expanding clinical scope, training depth, and specialty care programs while keeping care evidence-based, safe, and outcome-focused.
• Demand-based scheduling and working closely with the Vice President of Administration to align operations, communications, and system reliability.
• Support the enhancement of key internal programs including Critical Care Transport, Operations Leadership Development, and the Field Training Officer program
• Represent Medstar with medical control authorities, regional and state EMS bodies, boards, and professional associations.
• Building the next generation of leaders. Identify internal talent early, create clear growth pathways, and provide mentorship and project-based development. Develop a ready, values-aligned leadership bench at all times.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 501-1,000 employees