Vice President - Client Services

Everise

23h

About The Position

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! Position Purpose: The Vice President - Client Services will be responsible for overall client relations, operational effectiveness, revenue generation & client retention.

Requirements

Energetic & Enthusiastic
Excellent interpersonal and communication skills
Integrity & drive
Business Centric
Achievement Oriented
Ability to work under high pressure
Masters/Bachelor’s Degree in Management, Business or Marketing
Experience: 15 - 18 years of experience in Client Management/Engagement

Responsibilities

Leads the region and/or teams according to the values, ethics, and parameters outlined
Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention, expansion of services, utilization of supplier network
Accountable for achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation, and other success factors
Proactively supports the development of client relationships and attend meetings & reviews as required, which includes providing support to Directors in account renegotiations including RFPs from current clients.
In partnership with the Directors, establish and maintain long–term relationships with client at a global strategic level
Identifies and implements process improvement for operational effectiveness, for client teams, based on client specific requirements while adhering to broader operational effectiveness goals, including technology requirements
Creates an environment for success through regular communication forums, including operational team meetings and strategic leadership meetings with regional directors and managers, including all functional areas within the region
Works closely with the Clients to assess any concerns on the planned program and associated business objectives
Performs Client performance analysis and develops optimization plans with Operations; recommends actions around process delivery enhancement
Conducts Client profitability analysis & optimization recommendations (specifically related to contract/SOW terms and performance)