Vice President, Client Services Transformation, Change Management and Enablement

Visa•Atlanta, GA

14h•Hybrid

About The Position

As an integral member of the Client Services (CS) Strategic Initiatives and Transformation (SITO) leadership team, this leader will champion process transformation, change management, organizational readiness and workforce enablement across CS teams and enterprise initiatives enabled by CS. This individual will set the vision and strategy for preparing the organization for transformation, and ensuring teams are equipped, engaged, and empowered to adopt new ways of working. The role will focus on architecting and delivering complex, high-impact programs that drive stakeholder buy-in, foster a culture of continuous improvement, and enable seamless transitions across multiple business units and global geographies. By prioritizing change management best practices and readiness efforts, this leader will ensure that all transformation initiatives are aligned with Visa’s strategic objectives, support long-term business goals, and deliver measurable improvements in operational excellence and client engagement at scale.

Requirements

12 or more years of work experience with a bachelor’s Degree or at least 10 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 8 years of work experience with a PhD

Nice To Haves

At least 15 years of work experience with a bachelor’s degree or at least 12 years of experience with an Advanced degree (e.g. Masters/ MBA/JD/MD) or at least 10 years of work experience with a PhD, with high academic achievement (preferably in fields of business, finance, economics, engineering, statistics, or another related field)
Experience in and/or significant exposure to the payments, financial services, or digital/technology industries preferred
Progressive years of experience in leading and delivering enterprise transformation initiatives, consistently driving organizational change and value realization
Ability to independently lead and manage projects with multiple workstreams and stakeholders, with proven leadership success over a wide variety of functional business problems
Strong sense of commitment and accountability; possesses a business-focus mindset; self-motivated to deliver work with a strong attention to detail
Superior analytical and problem-solving skills, with proven rigor
Ability to structure, author and deliver complex presentations to various audiences
Personal presence and ability to clearly communicate compelling messages to senior executive leadership and business partners
Demonstrated ability to influence decision-making with internal and external stakeholders at all levels
Proven experience building, leading, and scaling high-performing transformation teams.
Ability to identify and attract top talent, assembling, developing, and effectively leading multi-disciplinary teams with complementary strengths.

Responsibilities

Develop and execute comprehensive transformation strategies that accelerate growth, enhance operational efficiency, and enable cross-functional improvements across global business units.
Ensure alignment of all transformation initiatives with Visa’s overarching strategy, values and long-term objectives.
Set a clear vision and strategy for organizational readiness, workforce enablement, and knowledge management initiatives, ensuring the organization is fully prepared to embrace transformative change.
Drive change management excellence by designing and implementing structured frameworks that support change readiness, stakeholder alignment, and the seamless adoption of enterprise-wide initiatives.
Champion process excellence and operationalization by identifying opportunities for continuous improvement, standardizing best practices, and integrating transformation initiatives into day-to-day operations to maximize long-term value realization.
Lead learning and knowledge management functions that empower teams with the critical skills, knowledge, and resources needed to navigate and thrive through transformation, ensuring consistent adoption of new tools, processes and ways of working.
Apply advanced analytical frameworks and critical thinking to identify, prioritize, and architect transformation initiatives aligned with Visa Client Services’ strategic goals.
Champion data-driven decision making by leading hypothesis generation, data collection, and analysis to deliver measurable improvements in operational excellence, cost optimization and revenue growth.
Build and sustain strong partnerships with cross-functional teams, acting as a trusted advisor to senior CS leadership and stakeholders throughout transformational engagements.
Persuade and influence senior leadership through executive-level communication, fostering support and buy-in for key recommendations and initiatives.
Lead, mentor, and empower a high-performing team, ensuring successful delivery of strategic programs and cultivating a culture of continuous improvement and readiness.
Manage day-to-day project and team operations, ensuring milestones are met and programs deliver on-time and within scope.