Vice President, Client Service - Conventional Trust Client Platform

BNY Mellon • Los Angeles, CA

58d • $68,000 - $179,000

About The Position

Vice President, Client Service - Conventional Trust Client Platform At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Client Service - Conventional Trust Client Platform to join our Client Operations & Reporting team. This role is located in Los Angeles, CA . In this role, you’ll make an impact in the following ways: Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty. Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively. Collaborate with cross-functional teams to ensure seamless delivery of client services and to identify opportunities for process improvements. Monitor and report on client service metrics to ensure high standards of service delivery and to implement necessary improvements.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Typically 7-12 years of experience in client service or operations within the financial services industry.
• Exceptional client relationship management skills and the ability to handle complex client interactions.
• Strong analytical and problem-solving skills, with a focus on operational efficiency and continuous improvement.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
• Ability to multi-task with a focus on delivering measurable results.

Nice To Haves

• Advanced degree or professional certification (e.g., CFA, CPA) is preferred.

Responsibilities

• Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty.
• Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively.
• Collaborate with cross-functional teams to ensure seamless delivery of client services and to identify opportunities for process improvements.
• Monitor and report on client service metrics to ensure high standards of service delivery and to implement necessary improvements.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level