Vice President, Client Service - Conventional Trust Client Platform
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Vice President, Client Service - Conventional Trust Client Platform to join our Client Operations & Reporting team. This role is located in Los Angeles, CA. In this role, you’ll make an impact in the following ways:
Requirements
- Bachelor’s degree in Business Administration, Finance, or a related field.
- Typically 7-12 years of experience in client service or operations within the financial services industry.
- Exceptional client relationship management skills and the ability to handle complex client interactions.
- Strong analytical and problem-solving skills, with a focus on operational efficiency and continuous improvement.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.
- Ability to multi-task with a focus on delivering measurable results.
Nice To Haves
- Advanced degree or professional certification (e.g., CFA, CPA) is preferred.
Responsibilities
- Lead client service initiatives by leveraging in-depth industry knowledge and operational expertise to enhance client satisfaction and loyalty.
- Develop and maintain strong client relationships through regular communication and by addressing client inquiries and issues promptly and effectively.
- Collaborate with cross-functional teams to ensure seamless delivery of client services and to identify opportunities for process improvements.
- Monitor and report on client service metrics to ensure high standards of service delivery and to implement necessary improvements.
Benefits
- BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
- We provide access to flexible global resources and tools for your life’s journey.
- Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
