Vice President, Client Processing

BNY • Pittsburgh, PA

1d • Hybrid

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Manager to join our client processing team. This role is located in Pittsburgh, PA (4 days in office expectation). In this role, you'll make an impact in the following ways: Supervise and manage the day-to-day operations of a small- to medium-sized client processing support team handling all aspects of client accounts, including solicitation, inquiries, and problem resolution. Manage the daily transactional workflow within the team and align team resources accordingly to complete daily tasks. Serve as first line supervisor for task assignment and issue resolution, acting as the team's initial point of contact for escalated issues. Direct, motivate, and develop staff to maximize individual contributions, professional growth, and effective teamwork. Ensure work volume meets product/service standards and exceeds quality standards, with proper review and documentation. Provide product knowledge and technical assistance on moderately complex problems. Participate in recruiting, instruct, assign, direct, and review the work of client processing analysts; prepare performance reviews and provide ongoing feedback. May be responsible for specific supervisory review and approval actions and contribute to the achievement of team objectives.

Requirements

• Associate's degree in a related discipline or equivalent combination of education and experience is required; Bachelor's degree preferred.
• 5+ years of technical and management experience preferred; experience in the securities or financial services industry is preferred.
• Applicable FINRA licenses preferred (e.g., Series 7, 63, etc.) in regulated areas of the firm.

Responsibilities

• Supervise and manage the day-to-day operations of a small- to medium-sized client processing support team handling all aspects of client accounts, including solicitation, inquiries, and problem resolution.
• Manage the daily transactional workflow within the team and align team resources accordingly to complete daily tasks.
• Serve as first line supervisor for task assignment and issue resolution, acting as the team's initial point of contact for escalated issues.
• Direct, motivate, and develop staff to maximize individual contributions, professional growth, and effective teamwork.
• Ensure work volume meets product/service standards and exceeds quality standards, with proper review and documentation.
• Provide product knowledge and technical assistance on moderately complex problems.
• Participate in recruiting, instruct, assign, direct, and review the work of client processing analysts; prepare performance reviews and provide ongoing feedback.
• May be responsible for specific supervisory review and approval actions and contribute to the achievement of team objectives.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life's journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree