Vice President, Client Operations

PUBLICIS GROUPE•New York, NY

42d

About The Position

The VP, Client Operations ensures that the Agency and assigned client business units operate in a highly efficient manner while maintaining the highest quality standards. This role reports directly to the EVP, Operations and has a dotted line relationship to the Business Unit leaders. PRIMARY RESPONSIBILITIES: This role supports agency operations for assigned business units, initiatives and new business by managing resources, scopes of work, and streamlining cross-functional operational efficiencies to deliver a best-in-class product and service.

Requirements

Bachelor's degree in advertising, marketing, business or related field
10+ years of marketing or Operations experience, agency or project management experience preferred
Proficiency in Word, Excel and PowerPoint
Ability to manage time, adhere to strict timelines, multitask and work well under pressure
Ability to lead and drive alignment across teams and seniority levels
Proactive nature in the seeking of work/responsibility
Dependability in execution of work and as member of assigned team
Enthusiastic, solution-oriented attitude in accepting work/new challenges

Nice To Haves

Experience in retail is a plus

Responsibilities

Oversee and develop a high performing operations team to meet the needs of a growing, global business
Develop and manage client scopes of work
Lead scope development process in partnership with discipline leads for new business opportunities
Facilitate and manage timing and process for existing client contract renewals
Work with cross-functional partners (Client Leadership, Creative, Project Management, etc.) to manage resources and expenses to ensure the company achieves targets for growth and profitability
Analyze productivity data and optimize staffing and production capacity for assigned business unit
Assist in developing a more streamlined resourcing process
Lead and manage weekly resourcing reviews, including independent contractor needs
Work with Operations, Project Management, and other functional leads to identify needs for new tools and processes to create efficiencies
Drive for operational consistency across client teams and business units
Manage core agency systems, establish best practices, and ensure tools are leveraged effectively across the team
Own the implementation, rollout, and training for any new technology and/or processes
All other responsibilities, as assigned