Alpha Operations Client Pathways, Vice President

State Street•Quincy, MA

About The Position

In this role as Vice President - Alpha Operations Client Pathways, you will work with State Street teams from around the globe to lead a team or multiple teams supporting the transformation of some of State Street’s key middle office clients. You will have leadership and strategy responsibility to oversee and deliver all day-to-day responsibilities of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with operations, technology and client relationship teams to ensure any change initiatives maintain the high level of service that is currently being provided to these clients. Why this role is important to us This is a transformation and managerial position with significant change the bank’s responsibility within Middle Office Services. This is a project lead with oversight responsibilities of a functional area, managing both direct reports and cross functional teams. Responsibilities include oversight of business analysis, solutions design and implementation, working closely with client and technology partners. In addition to operational and team responsibilities, this role is client facing, and acts as a primary escalation point for all program/project related items both internally at State Street and with the client. The candidate should be a hands-on leader who is required to ensure the team(s) under their responsibility undertake appropriate learning, analysis, documentation and implementation practices, ensure timely response to client-initiated queries, and escalation of any potential risks or issues which will impact our change delivery.

Requirements

Ability to navigate a large, global organization.
Build meaningful relationships and develop an effective network.
Work successfully in a matrixed environment.
Effectively manage multiple stakeholders, determine highest priorities for the organization, identify and resolve contention between directives.
Proven leadership skills as well as managing and developing a high performing team.
Excellent time management, presentation and communication skills to effectively reach multiple reporting levels (clients, other 3rd parties, executives, peers, subordinates).
Flexibility across multiple communication formats
Proven track record of achieving/exceeding financial goals through expense discipline and headcount management.
Experience with change management programs in sponsorship, leadership roles.
Demonstrated ability to execute under challenging circumstances and deliver targeted outcomes.
Demonstrated ability to manage, coach and influence colleagues and virtual team members.
Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment.
Serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.
A proven track record at a senior level in client facing role such as business and IT relationship management, account management, delivery executive, or related disciplines with Executive level reporting experience
15 years + experience in financial services presently in a leadership role, having managed large scale transformation roles.
Deep understanding of the Corporate Investment Banking landscape, with experience leading operational teams within the Middle Office space
Strong Stakeholder and Relationship Management skills
In-depth understanding of the linkage between information technology and business value
Operations experience program managing large scale initiatives and implementations
Strategic thinker with an ability to effectively partner with Operations and Transformation leads, technology partners and senior management
Creative and analytical ability in problem resolution and troubleshooting
Collaborative leadership and work style

Responsibilities

Drive forward workstreams within a large client facing strategic initiative with Alpha Operations
Manage and drive Business Analysis and Testing activities, both personally and leading a team
Be accountable for deliverable and tollgate timelines, documentation and presentation
Ensure a robust control environment is built into any model evolutions being designed
Leader will be responsible for driving our team's evaluation of current operating models and designing, documenting and executing upon a market leading future state operating model
Understand existing business and technology structures and operating models at State Street including hand offs, process flow and delivery across both client facing sites and operations hubs
Develop large scale transformation strategies to overhaul and redesign the operating model to focus on client experience, automation, efficiency and process improvements using best in class tools
Collaborate with Operations, Transformation, and Technology teams to ensure the core pillars of the program are understood, adopted and operational requirements are clear and tested.
Assess performance of the program against benefit and outcome targets (Financial & non-financial), manage risks and issues and take corrective measurements.
Partner with client, operations and program leadership to execute on these process re-engineering changes globally

Benefits

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

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