Vice President, Chase Home Lending Competitor Intelligence

JPMorgan Chase & Co.•New York, NY

53d•$114,000 - $182,000

About The Position

The Chase Home Lending Product, Innovation and Insights team provides strategic vision informed by customer insights to support product development, and process innovation enhancements with the goal of building a transformational experience for Chase Home Lending customers. As Vice President, Chase Home Lending Competitor Intelligence you will have the opportunity to lead our competitor intelligence program, set its strategic direction and deliver high-impact insights that inform business decisions. You will leverage analytics, the Klue third-party platform, and research methodologies to provide a comprehensive view of the competitor landscape. Drawing on deep experiences in home lending and/or competitor intelligence, you will bring strategic thinking and partnership skills to deliver timely, relevant, and actionable competitor intelligence for our Home Lending business. You will collaborate with partners across the business to produce competitor intelligence that supports proposals, policies and processes, improving customer experience, and driving business growth.

Requirements

6+ years of experience in mortgage origination (Sales, Underwriting, Operations) or related home lending product roles; experience in consulting, strategy, or competitor intelligence preferred
Bachelor's degree or equivalent industry experience
Strong strategic thinking and business acumen, with a track record of translating insights into actionable recommendations.
Proven ability to structure, prioritize, and solve complex problems using a variety of analytical tools and methodologies
Exceptional interpersonal, influencing, and listening skills; able to achieve goals through collaboration in a matrixed environment without direct authority
Outstanding verbal and written communication skills, including experience preparing and confidently delivering executive-level presentations and reports to senior leadership.
Demonstrated ability to monitor industry trends and competitor strategies to inform business decisions and address industry challenges

Nice To Haves

Demonstrated personal initiative and entrepreneurial leadership, with a track record of setting and achieving challenging goals
Proactive in identifying opportunities and process improvements, taking early action to address business needs
Openness to an environment of active developmental feedback from peers and managers with a commitment to continuous learning and improvement
Strong conflict resolution, negotiation, and influencing skills, with the ability to build consensus and facilitate results in a collaborative environment
Ability to adapt quickly and shift focus to support high-priority initiatives, ensuring work is re-prioritized as business needs change.

Responsibilities

Develop and execute a comprehensive competitor intelligence strategy for Home Lending Originations and Servicing
Manage relationships with third-party providers of competitor intelligence information and oversee vendor management for the Klue platform.
Curate, analyze, and synthesize competitor intelligence from a variety of sources-including market trends, competitor activities, and regulatory changes-to produce actionable insights
Provide regular and ad-hoc research support to Home Lending business partners, tailoring communication and insights to meet the needs of cross-functional teams and senior leadership
Prepare and deliver executive-level presentations and reports that clearly communicate findings and strategic recommendations
Continuously evaluate and enhance intelligence processes, tools, and methodologies to ensure best-in-class capabilities
Identify and assess competitor risks and opportunities, providing strategic recommendations to inform business decisions and facilitate growth

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