Vice President, Captive Client Services

Gallagher•Rolling Meadows, IL

2d•Remote

About The Position

The Vice President, Captive Client Services is a key leadership position within Gallagher Bassett, driving client satisfaction, operational excellence, and team success across multiple group captives. This role serves as the strategic partner and relationship leader for captive consultants, brokers, and member organizations, fostering collaboration and trust to deliver exceptional results. By championing proactive partnership, expert stewardship, and a comprehensive understanding of captive operations, the Vice President plays a pivotal role in elevating the client experience while promoting a culture of inclusion, innovation, and shared success. This position is fully remote, but involves travel both domestically and internationally to engage with clients, attend industry events, and collaborate with teams across various locations.

Requirements

Bachelor's degree and 7+ years of related experience in a leadership role
Exceptional coaching, feedback, and leadership skills
Travel as required - both domestic and international
Analytical thinking and consultative approach in resolving complex matters
Excellent presentation and facilitation skills – ability to effectively lead conversations among senior-level clients with credibility

Nice To Haves

Proven experience in captive insurance, risk management, or a related field.
Strong leadership skills with a demonstrated ability to foster inclusive and collaborative teams.
Exceptional communication and interpersonal skills, with the ability to connect with clients and colleagues from diverse backgrounds.
Strategic thinker with the ability to develop innovative solutions to complex challenges.

Responsibilities

Serves as Gallagher Bassett’s lead client relationship manager for multiple group captives interacting with Captive Consultants and members of the assigned group captives
Manages a team of Client Service Managers tasked with delivering the highest levels of member satisfaction and broker service
Ensures Client Service Managers on their team perform all assigned duties including those related to customer service; meeting and workshop prep and attendance; claim reviews and service issue tracking and resolution
Attends and represents GB at board of directors’ meetings (two annually for each group captive assigned)
Proactively supports captive team members in overcoming the most challenging member/broker situations
Ensures appropriate levels of interaction (calls, in-person visits, board and loss control workshop meeting participation) with Captive Consultants, Captives Members and Broker partners
Ensures growth and development of team members
Performs annual program stewardship reviews analyzing captive performance across key indicators and identifying opportunities for improved outcomes
Leads and overseas production on renewals and/or extension of Gallagher Bassett service offerings
Has robust understanding of group captives and how cost of risk impacts captives/members financial statements and unique attributes, which may hinder solutions (e.g., jurisdictional challenges, shifting and sharing of losses among other shareholders within the group captive).

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program