VP, Business Banking Relationship Manager

HEBRON SAVINGS BANK•Hebron, MD

6h•Onsite

About The Position

The Business Banking Relationship Manager is responsible for developing and managing new business relationships and expanding existing business, nonprofit, and public funds relationships through the delivery of cash management solutions and deposit services. This role is primarily focused on proactive calling efforts, client acquisition, and in-person relationship management. The position serves as the primary point of contact for their business portfolio, overseeing relationship development, conducting periodic reviews, and identifying opportunities to enhance customer relationships. The Business Banking Relationship Manager plays a key role in driving deposit growth and expanding commercial relationships by partnering closely with Retail Bankers, Business Development Officers, and internal teams to support onboarding and service delivery. The Business Banking Relationship Manager is responsible for onboarding and servicing customer accounts. Primary responsibility for cash management system setup, maintenance, and operational execution resides with internal Electronic Banking and Operations teams.

Requirements

Bachelor’s degree in business or a related field, or equivalent experience
3–5 years of experience in business banking, cash management, or commercial relationship development
Demonstrated ability to generate new business and manage client relationships
Working knowledge of cash management products, including Online Banking, ACH, wires, merchant services, and remote deposit capture
Understanding of risk controls, fraud prevention practices, and regulatory compliance
Strong communication, presentation, and organizational skills
Self-motivated with the ability to work both independently and collaboratively
Proficiency with banking systems and related technology

Responsibilities

Develop and grow a portfolio of business, nonprofit, and public funds relationships with a focus on increasing operating deposits and fee-based services.
Proactively generate new business through calling efforts, community involvement, and relationship building with prospects, centers of influence, and existing customers.
Maintain an active calling program, including regular in-person meetings with prospects and clients.
Expand existing relationships by identifying opportunities to introduce additional cash management products and services.
Partner with Retail and Business Development Officers to support full relationship development, including identifying and referring loan opportunities.
Retain and expand existing relationships through outreach and annual account reviews.
Serve as primary relationship manager for customers utilizing cash management services.
Maintain regular contact with clients to ensure satisfaction, retention, and relationship growth.
Assess customer needs and recommend appropriate products such as online banking, ACH services, remote deposit capture, and fraud mitigation tools.
Coordinate onboarding and training in partnership with internal teams to ensure successful implementation and adoption of services.
Conduct periodic and annual cash management and RDC reviews to ensure appropriate product usage, identify risks, and uncover growth opportunities.
Analyze customer cash flow and operational needs to recommend appropriate products and services.
Prepare, collect, and ensure completeness of all required customer documentation.
Coordinate with Electronic Banking, Operations, and Branch staff to facilitate timely and accurate implementation of services.
Act as liaison between the customer and internal teams throughout the onboarding process.
Perform limited system entry or updates as needed to support onboarding and ongoing customer servicing, without primary ownership of system setup.
Partner with internal teams to align customer needs with appropriate service structures and Bank policy.
Support consistent and high-quality service delivery across all customer segments, including business and municipal relationships.
Assist in resolving client issues by coordinating with appropriate internal departments, as needed.
Ensure required documentation is collected and submitted in accordance with Bank policies and regulatory requirements.
Identify and escalate potential operational, fraud, or compliance risks associated with customer activity.
Conduct customer and service reviews to ensure ongoing compliance and appropriate product usage.
Serve as a primary contact for municipal and public funds customers.
Coordinate onboarding, service delivery, and ongoing support to ensure consistency and compliance with applicable requirements.
Collaborate internally to ensure effective communication and service alignment for public sector relationships.
Participate in community and professional activities to promote the Bank’s presence and support business development efforts.
Represent the Bank in a professional manner to enhance its reputation and visibility in the marketplace.