Vice President, Amex Offers

American Express•Phoenix, AZ

6h•$219,000 - $338,250•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The U.S. Consumer Services and Membership Digital Experiences Technology (USCDT) team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. How will you make an impact in this role? We are seeking a Vice President, Amex Offers to lead the technology strategy, architecture, and execution for one of our most visible and impactful customer value platforms. This role requires owning outcomes, setting direction, and raising the bar for engineering excellence across the team. The successful candidate is a hands-on technical leader who leads with credibility, demonstrates sound judgment, and consistently delivers results. They will operate at scale, influence broadly, and balance innovation with disciplined execution while upholding the highest standards of trust, security, and reliability. The VP will be accountable for building and evolving large-scale, highly available, data-intensive platform that power personalized, real-time offers for millions of Card Members and Merchants globally.

Requirements

15+ years of experience in software engineering, including 8+ years in senior technology leadership roles
Expertise in large-scale distributed systems, real-time data pipelines, and stream processing frameworks
Strong background in modern backend technologies (e.g., Java, Kotlin, Scala, or similar), APIs, and event-driven architectures.
Deep understanding of cloud platforms, microservices, data stores (SQL and NoSQL), and streaming technologies.
Track record of hands-on technical leadership — setting architectural direction, reviewing design docs, and guiding technical execution
Experience influencing across organizational boundaries without direct authority.
Excellent communication skills with the ability to influence executives and technical teams alike
Bachelor’s degree in Computer Science or related field; advanced degree preferred

Responsibilities

Technology Strategy & Architecture
Set and own the long-term technology vision for Amex Offers, aligned with enterprise architecture standards and business strategy.
Lead with technical depth and credibility, actively engaging in architecture reviews, design decisions, and critical technical trade-offs.
Drive design and evolution of distributed, cloud-native systems capable of operating at global scale with high availability and low latency.
Model strong engineering judgment by balancing innovation, risk management, and operational excellence.
Champion security, resiliency, and data privacy as non-negotiable design principles.
Platform & System Delivery
Lead delivery of complex, cross-cutting initiatives involving real-time decisioning, large-scale data pipelines, and partner integrations.
Balance speed and quality while managing technical debt and long-term platform sustainability.
Establish clear technical standards, best practices, and operational excellence (monitoring, incident response, SLAs).
Engineering Leadership
Build and lead a high-performing, diverse organization of engineering leaders and senior technologists.
Create a culture of ownership, accountability, and continuous improvement, aligned to Amex leadership expectations.
Coach and develop leaders who can scale impact, make sound decisions, and lead through complexity.
Establish engineering excellence through code quality, system observability, automated testing, and production reliability (SRE)
Collaboration & Cross-Functional Leadership
Partner with Product, Data, and Business teams to translate business objectives into scalable technical capabilities
Engage with executive stakeholders to communicate technical strategy, trade-offs, and platform evolution

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities