Vice President, Account Management

Walker Sands • Seattle, WA

17h • Hybrid

About The Position

As part of our continued growth, Walker Sands will be seeking a seasoned Vice President, Account Management to serve as a senior leader within Client Services and a key voice on the Senior Leadership Team. We’ll keep your information on file and reach out once the role is officially open. This role will drive the success of our account management function, serving as a strategic advisor for some of the agency’s largest and most complex client accounts, including integrated and point-solution programs that leverage SEO, paid media, creative, brand and strategy, marketing automation, PR and social media services. The Vice President, Account Management will serve as a senior strategist and relationship manager, and work with our services teams to define program goals and strategies, build and maintain client relationships, expand accounts, support sales pitches and deliver exceptional results. The Vice President, Account Management should bring deep B2B industry experience and expertise across all or most of our core services, including integrated and point-solution porgrams spanning strategy, creative, brand, paid media, SEO, marketing automation, PR, and social media. They will partner closely with in-house channel experts to drive outcomes for B2B technology clients and serve as true extensions of clients' marketing teams, providing senior oversight to ensure client satisfaction, revenue growth, and profitability. This role may actively lead 1-2 large, complex accounts while providing executive oversight for a broader portfolio of approximately 6-10 accounts. As a senior member of the Client Services team, the VP, Account Management will manage and mentor a team of up to 15 employees, including 2-4 direct reports, cultivating their professional development while aligning departmental performance with agency-wide goals. This role will also contribute to agency leadership, fostering collaboration across teams, and advancing initiatives that enhance employee engagement, diversity and inclusion. We're looking for an experienced agency leader who can be hybrid out of our Seattle office. The ideal candidate will have experience in team leadership, culture building, networking, relationship building within the community and new business development. You will partner with our Managing Director to build a strong local team and increase our brand recognition in the Seattle market. You are a strong fit if you have an entrepreneurial spirit and are looking for a chance to run a small agency within a larger one.

Requirements

• At least 12-15 years leading client accounts in a marketing, PR and/or creative agency.
• Demonstrated success in managing high-value, integrated marketing accounts with complex and large budget scopes.
• Deep understanding of B2B industries (e.g., tech, SaaS, professional services) and all aspects of the marketing landscape.
• Demonstrated ability to build trusted advisor relationships with executive and C-level client contacts.
• Exceptional leadership working with and/or managing cross-disciplinary teams in a matrix account team structure.
• Extensive experience in business development, including leading sales pitches, growing client accounts, and negotiating contracts.
• Strong financial acumen with experience managing client budgets, profitability, and utilization metrics.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Proficiency in project management tools and software.
• Excellent listening, negotiation and presentation skills.
• Excellent verbal and written communication skills.

Responsibilities

• Client Relationship Management Lead up to 2 large, multi-service accounts as the primary senior strategist and relationship manager
• Works with services teams to define program goals and strategy; monitors results and client business impact; builds client relationships; and manages account profitability, client health and renewals.
• Serve as senior oversight for a portfolio of large, integrated and/or high-value accounts, establishing trusted advisor relationships with senior client stakeholders (e.g., CEOs, CMOs) and senior point of contact for internal service teams.
• Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices.
• Provide strategic direction for client programs, ensuring alignment with client goals and agency capabilities.
• Navigate high-stakes client conversations, including budget discussions, quality concerns, and sensitive business challenges such as leadership transitions or budget cuts.
• Lead the development of integrated marketing plans and campaigns with a deep understanding of B2B industries (tech, SaaS, professional services).
• Produce and present client-facing reports that demonstrate the business value of our programs to clients.
• Identify opportunities for account growth, cross-selling, and upselling while maintaining strong client satisfaction.
• Department and Market Leadership Collaborate with the head of Client Services to establish and achieve departmental goals, ensuring alignment with agency objectives.
• Provide department leadership including: managing utilization for those in the coaching tree, contributing to department process improvement and innovation, and shaping department training to elevate the skillsets of account management staff.
• Coach junior Client Services team members, including Associate Account Directors, Account Directors and Senior Account Directors, while overseeing a broader team of up to 15 team members.
• Inspire, mentor and motivate team members to produce great work and develop expertise.
• Lead and mentor cross-functional teams on key accounts, ensuring seamless collaboration and outstanding results.
• Collaborate with our Managing Director of Seattle to serve as a market leader, both from a team and market perspective.
• Business Growth Lead and participate in sales pitches for new business, with strong presentation skills that build confidence in the program and team.
• Drive measurable revenue growth through proactive account expansion, upselling, and cross-selling initiatives.
• Oversee scoping, pricing strategies, and contract negotiations for complex client engagements.
• Expand our presence on the West Coast through networking and targeted relationship building to bring in new business, partners and prospective employees.
• Operational Excellence Monitor key department KPIs, including client profitability, revenue retention, and utilization metrics.
• Conduct regular account reviews and provide actionable feedback to drive client health, profitability, and team performance.
• Responsible for scoping, pricing and staffing.
• Drive increased profitability of accounts over time.
• Review and approve contracts, billing, statements of work (SOWs), and other client agreements, ensuring accuracy and profitability.
• Agency Leadership Contribute to the overall strategic direction of the agency as a member of the SLT.
• Drive integration and collaboration across all teams to deliver outcome-driven integrated marketing solutions while balancing internal team advocacy.
• Actively support diversity, equity, and inclusion (DEI) initiatives and foster a positive, inclusive work culture.

Benefits

• 🩺 Health Coverage: Comprehensive medical, dental, and vision plans, plus mental health resources, pet insurance, fertility benefits, and more.
• 💰 Retirement Savings: Employer-matched 401(k) and access to financial planning services.
• 🌴 Flexible PTO: Take time as needed for vacations, mental health, or personal days. Includes 8 paid holidays, half-day summer Fridays, and a week off between Christmas and New Year.
• 🏡 Hybrid Work: Mix of in-office and remote work, with tools to stay connected across teams.
• 🎉 Milestone Sabbatical: Celebrate five years with a two-week sabbatical and a $2,000 gift.
• 👶 Family Support: Generous paid leave for new parents and caregivers, plus policies for pregnancy loss, adoption challenges, and more.
• 📚 Growth Opportunities: Clear career paths, mentorship programs, and learning events to help you grow professionally.
• 🌟 Culture: Our agency values our supportive, collaborative culture where we work hard to achieve the best outcomes for clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed