Veterinary Triage Coordinator

Ethos Veterinary Health•Riverhead, NY

1d•$22 - $25•Onsite

About The Position

Are you passionate about delivering exceptional service and making a real difference in the lives of pets and their families? Join East End Veterinary Center ’s Emergency team located in Riverhead, NY as a Veterinary Triage Coordinator ( Client Liaison) – where compassion meets coordination. As the face of EEVC, you’ll provide concierge-level support for clients navigating emergency visits. You'll be a vital link between our client service and clinical teams, ensuring a seamless, compassionate experience. At EEVC, we believe in taking care of you so you can provide the best care for our beloved pets. We value your well-being: Enjoy flexible leave policies, mental health awareness support, and a unique team-oriented work culture that promotes happiness and health in body, mind, and spirit. We value your professional growth: We are committed to mentoring our team to help you reach your full potential. We have a friendly/inclusive culture: Step into an environment where mutual respect and kindness thrive. You'll work in a stimulating, high-volume environment alongside colleagues who are eager to share their expertise . At EEVC, we value autonomy - we believe in empowering our team members to take ownership of their work and make meaningful contributions. From day one, our onboarding process sets you up for success . You'll receive continued support throughout your training as you navigate your role. Our monthly team introductions provide a unique opportunity to connect with your colleagues in a class setting, fostering a sense of camaraderie and community from the outset. While we strive for a welcoming and inclusive atmosphere , we are committed to ensuring that everyone feels respected and valued . We encourage initiative and support your professional growth every step of the way. Our structured career path program helps you chart your course within the company. Whether you aspire to transition to a different department or advance in your current role, we're here to help you achieve your goals . We're excited to welcome individuals who are passionate about making a difference in the lives of animals and their owners.

Requirements

1 year of veterinary experience required (CSR or VA); triage experience strongly preferred.
High school diploma or equivalent
A calm, caring demeanor and strong multitasking abilities
Someone who thrives in a fast-paced, emotionally rewarding environment
Fluent English skills (speaking & reading) are required for the role.

Nice To Haves

Basic veterinary knowledge is a plus!

Responsibilities

Delivering warm, knowledgeable customer service in person and over the phone
Professionally documenting medical records
Assisting with estimates and invoices in collaboration with DVMs
Triage support and patient assessment upon arrival
Coordinating multiple priorities in high-stakes situations
Providing basic animal restraint and veterinary assistance

Benefits

CE Allowance
Uniform Allowance
Paid Time Off
RECOVER Training
Holidays = 1.5x pay!
Medical/Dental/Vision
Short & Long-Term Disability
Life Insurance
401k with employer match
Employee Pet Discount
Access to VetBloom for RACE-approved continuing education and training
Access to VetGirl Subscription
Partnership with Penn Foster Veterinary Technology program, including scholarships
License application and renewal reimbursement for LVTs.
VTS Support
One-time VTNE Reimbursement
Fully stocked kitchen with snacks and beverages
Employee Pet Area – We have plenty of space for you to bring your own pets to work!