Veterinary Services Coordinator

Lollypop Farm, Humane Society of Greater Rochester•Village of Fairport, NY

About The Position

Lollypop Farm, the Humane Society of Greater Rochester, is hiring for a Veterinary Resource Coordinator. The Veterinary Resources Coordinator’s role is to provide guidance and support to families and our community looking for access to veterinary care, low cost spay/neuter services, and TNVR. Schedule: Full-time, Monday - Friday Essential Job Duties: Provide high quality customer service Provide families with guidance, support and compassionate care through veterinary resources Establish rapport and trust within our veterinary community to continue to strengthen working relationships with local veterinary offices and other partners Assist families with scheduling veterinary appointments, incoming patients, discharging patients and accepting payments Work with Shelter Luv, Clinic HQ and Google software platforms to manage client/patient care Monitor, triage, and maintain the HOME Program, SNIP, TNVR, and Rescue related messages, returning in a timely manner Process and schedule SNIP applications and communicate with clients as needed Exercise patience and empathy when working with difficult, emotional, or angry people Act as a liaison between the Community Outreach team, the Clinic, the Admissions Department, shelter managers, and organizational leadership Working in conjunction with the Clinic Operations Manager and Medical Director, assist with capacity and scheduling for outside services throughout the year Contribute to and participate in the planning and execution of community events Maintain monthly reports and statistics for current programs Create monthly invoices for volume clients Communicate with, educate, and schedule appointments for public TNVR clients Maintain good housekeeping Comfortably handle both dogs and cats for intake and discharge purposes Carry out responsibilities in accordance with the company’s policies and applicable state and federal laws Observe all safety rules and regulations for self and others Perform other duties as requested

Requirements

High school diploma or equivalent
2-3 years of customer service experience preferred
Veterinary and animal care experience strongly preferred
A combination of education and experience will be considered if aligned with the position
Ability to communicate effectively in a high call volume environment
Proficient in Microsoft Office
Excellent attention to detail
Strong interpersonal skills with a positive and compassionate attitude
Skilled in delivering positive, clear, concise, accurate, and timely communications
Excellent communication skills
Able to prioritize tasks and adapt to change
While performing the duties of this job, the employee is frequently required to remain in a stationary position during shift, move throughout the building and move weight up to 50 pounds
Frequently required to communicate with others
Occasionally required to move excessive weight
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position

Nice To Haves

Veterinary and animal care experience strongly preferred
2-3 years of customer service experience preferred

Responsibilities

Provide high quality customer service
Provide families with guidance, support and compassionate care through veterinary resources
Establish rapport and trust within our veterinary community to continue to strengthen working relationships with local veterinary offices and other partners
Assist families with scheduling veterinary appointments, incoming patients, discharging patients and accepting payments
Work with Shelter Luv, Clinic HQ and Google software platforms to manage client/patient care
Monitor, triage, and maintain the HOME Program, SNIP, TNVR, and Rescue related messages, returning in a timely manner
Process and schedule SNIP applications and communicate with clients as needed
Exercise patience and empathy when working with difficult, emotional, or angry people
Act as a liaison between the Community Outreach team, the Clinic, the Admissions Department, shelter managers, and organizational leadership
Working in conjunction with the Clinic Operations Manager and Medical Director, assist with capacity and scheduling for outside services throughout the year
Contribute to and participate in the planning and execution of community events
Maintain monthly reports and statistics for current programs
Create monthly invoices for volume clients
Communicate with, educate, and schedule appointments for public TNVR clients
Maintain good housekeeping
Comfortably handle both dogs and cats for intake and discharge purposes
Carry out responsibilities in accordance with the company’s policies and applicable state and federal laws
Observe all safety rules and regulations for self and others
Perform other duties as requested