Veterinary Relationship Manager - Strategic Accounts

Covetrus•Boston, MA

6d•Remote

About The Position

Primarily virtual engagement with customers; up to 40% travel for field visits, meetings, and training required in the Boston, MA area. The Strategic Account Veterinary Relationship Manager (VRM) is a quota-carrying sales role responsible for leading the holistic relationship with veterinary customers, driving growth, optimization, and retention across Covetrus’ portfolio. This role combines proactive relationship management with strategic account execution, ensuring customers maximize value from Covetrus’ integrated solutions - including in-clinic products, technology platforms, and specialty services. The VRM acts as a trusted advisor and primary liaison for assigned accounts, collaborating closely with Strategic Account Executives (SAEs) and internal teams to deliver tailored solutions that meet evolving customer needs. Success is measured by revenue growth, gross profit, compliance improvement, solution adoption, and customer satisfaction.

Requirements

Bachelor’s degree in Business, Communications, or related field preferred; equivalent experience accepted.
4+ years of experience in sales, account management, or similar roles within the veterinary or healthcare industry.
Proven ability to meet or exceed sales goals and manage strategic relationships.
Track record of driving revenue growth and customer retention.
Strong communication, negotiation, persuasion and collaboration skills.
Keen sense of emotional intelligence, problem-solving, and consultative selling.
Proficiency in CRM tools (Salesforce preferred) and data analytics
Ability to adapt in fast-paced environments and resolve business challenges effectively and self-sufficiently.
Valid state driver’s license required.

Nice To Haves

Solid understanding of veterinary workflows, practice management systems, and compliance is preferred.

Responsibilities

Relationship Management & Growth Serve as the primary sales contact for regionally assigned SA Groups accounts, nurturing long-term relationships and driving overall business growth.
Identify customer needs, pain points, and opportunities to optimize adoption of existing solutions and introduce new offerings.
Build action plans for customers who are at risk.
Conduct in-person and virtual meetings to reinforce partnership value and uncover growth opportunities.
Strategic Account Collaboration Partner with SAEs and CGAs to assess account potential, align on strategic priorities, and execute activation and pull-through strategies to ensure contract compliance.
Drive or participate in Quarterly Business Reviews (QBRs) to communicate progress and strategic initiatives.
Sales Execution & Performance Drive revenue and net gross profit growth through solution adoption and compliance improvement.
Generate leads, prospect opportunities, and close solution sales within assigned designated territory.
Drive campaign execution on a quarterly basis to ensure goals are being met.
Maintain accurate data and updates in Salesforce (SFDC) for account management and pipeline tracking to ensure you are working enough leads to make your quarterly compensation and budget goals.
Customer Experience & Onboarding Act as a customer liaison for onboarding and implementation processes, ensuring seamless transitions and positive customer experiences.
Leverage internal resources and content to deliver engagement activities such as clinic level business reviews, webinars and optimization initiatives.
Market Intelligence & Reporting Analyze internal reports to identify growth opportunities and guide sales efforts.
Provide feedback to marketing, product development, and operations teams to inform strategy and improve customer outcomes.