Veterinary Receptionist

Innovetive Petcare • Atlanta, GA

12d • Onsite

About The Position

Are you passionate about pets and people? Do you love working in a fast-paced environment where every day makes a difference? Vernon Woods Animal Hospital is looking for a friendly, organized, and compassionate Full-Time Veterinary Receptionist to join our team in Sandy Springs, Georgia ! We’ve been a trusted name in veterinary care for over 40 years. As a family-owned, full-service animal hospital, we provide high-quality medical, surgical, diagnostic, and wellness services to dogs, cats, and small mammals. Our team is dedicated, skilled, and deeply committed to providing outstanding care—not just for pets, but for the clients who love them.
At Vernon Woods Animal Hospital, we believe our front desk team sets the tone for each visit. As a veterinary client service representative , you’ll play a vital role in making every pet owner feel welcome, informed, and supported. You’ll be more than a receptionist—you’ll be a key connection between clients and the medical team, helping us deliver exceptional experiences from start to finish.

Requirements

• Has excellent communication skills, both verbal and written
• Is compassionate, positive, and calm under pressure
• Is comfortable multitasking in a busy environment
• Is computer literate and familiar with appointment software and digital records (experience with veterinary software is a plus)
• Takes initiative and is eager to support the team however needed
• Maintains a professional, polished demeanor and appearance
• Has a genuine love for animals and a strong commitment to client care
• Is reliable, punctual, and detail-oriented
• Can work a flexible schedule including some weekends and holidays

Nice To Haves

• Previous experience in a veterinary hospital, animal shelter, or medical office setting
• High school diploma or equivalent (Associate’s or Bachelor's degree preferred)
• Familiarity with veterinary medical terminology and services is a big plus
• Bilingual (English/Spanish) is a plus, but not required

Responsibilities

• Greet clients and pets warmly in person and over the phone
• Answer phones, triage calls, schedule appointments, and manage reminders
• Check clients in and out efficiently while ensuring all necessary paperwork is completed
• Process payments, prepare invoices, and manage financial transactions
• Communicate effectively with clients regarding appointment details, services, and follow-up care
• Maintain accurate and up-to-date medical records and patient files
• Assist with inventory management and product orders for the front desk
• Support the veterinary team with administrative tasks as needed
• Keep the front desk and lobby clean, organized, and welcoming
• Demonstrate empathy and professionalism during emotionally sensitive situations (e.g., euthanasia, emergencies)

Benefits

• Full-time, consistent schedule: An Average of 33-35 hours weekly is guaranteed, with weekends scheduled on rotation.
• Competitive pay , based on experience
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Continuing education (CE) fund + opportunities for training & growth
• Employee discounts on veterinary services and products
• A supportive, family-owned culture that values your contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees