Veterinary Receptionist

Innovetive Petcare • Lancaster, SC

1d • Onsite

About The Position

Faulkner Animal Hospital in Lancaster, South Carolina is seeking a Part-Time Veterinary Receptionist / Client Service Representative (CSR) with prior veterinary or healthcare customer service experience to join our busy, compassionate small animal practice. This is not an entry-level position. We are looking for a confident, detail-oriented professional who thrives in a fast-paced veterinary or medical environment, can manage high call volume, and balances efficiency with empathy and accuracy. If you’ve worked in a veterinary clinic, animal hospital, medical office, dental practice, or healthcare setting and enjoy being the welcoming face of a practice, we’d love to meet you. We value: Professionalism and integrity Team collaboration Compassionate client service Growth and continued learning As a Veterinary Receptionist, you are the first and last impression of our hospital. You play a vital role in client experience and hospital efficiency.

Requirements

• 1–2+ years of experience in a veterinary clinic, animal hospital, medical office, dental office, or healthcare customer service role
• Ability to work in a fast-paced, high-volume, client-facing environment
• Strong multitasking, organization, and time-management skills
• Excellent verbal and written communication skills
• Comfort with computers, scheduling software, and electronic medical records
• Professional, calm, and empathetic demeanor
• Ability to lift up to 30–50 pounds when needed

Nice To Haves

• Prior experience as a Veterinary Receptionist or Client Service Representative
• Familiarity with veterinary practice management software
• Experience handling estimates, invoices, and medical documentation
• Confidence managing difficult or emotional conversations

Responsibilities

• Greet clients and patients warmly and professionally
• Answer multi-line phones and manage high call volumes
• Schedule appointments accurately and efficiently
• Collect and document patient histories and client information
• Communicate effectively with veterinarians and technicians regarding patient flow
• Support clients during routine visits, urgent situations, and end-of-life appointments with compassion
• Process invoices and collect payments accurately
• Balance daily transactions and maintain financial accuracy
• Manage prescription refill requests and retail sales
• Maintain accurate medical records within the practice management system
• Keep reception and lobby areas organized and welcoming
• Coordinate closely with veterinary technicians and doctors
• Assist with appointment flow, admissions, and discharges
• Uphold hospital policies and high client service standards

Benefits

• The opportunity to work alongside experienced veterinarians and skilled veterinary technicians
• A collaborative, team-oriented culture that supports one another during busy and emotional days
• Ongoing exposure to veterinary medicine and opportunities to expand your knowledge
• Employee discounts on veterinary services and products for your own pets
• Experience in a respected, community-focused small animal practice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed