Veterinary Receptionist

Veterinary Practice Partners•Superior, WI

20d•$17

About The Position

Superior Animal Hospital is hiring a full-time Veterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. As you join our mission to provide clients and their pets with the opportunity to receive high-quality, progressive, and compassionate services, expect to be supported in your work and home life with: All the benefits you deserve. Medical, dental, vision, retirement - plus an employee pet discount because we know your pets are family, too. Paid time off. Catch your breath with a generous PTO policy, allowing you to take the time you need to recharge. Employee Pet Discounts! Because we know your pets are family, too. 401(k) plan

Requirements

Previous experience as a veterinary receptionist or medical office assistant preferred.
Strong organizational and multitasking skills
Ability to maintain a calm, professional, and positive demeanor

Responsibilities

Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Assist in maintaining cleanliness and organization to ensure a positive client experience.