Veterinary Receptionist

Paumanok Veterinary Hospital • Patchogue, NY

14h • Onsite

About The Position

Paumanok Veterinary Hospital is hiring a full-time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes. Paumanok Veterinary Hospital is a full‑service practice in Patchogue, NY, dedicated to providing compassionate, high‑quality care for pets with a focus on ethics and individualized treatment. Our experienced team uses advanced diagnostics and personalized care plans to support pets through wellness, illness, surgery, and specialized treatments. We strive to create a welcoming, stress‑free environment for pets and their owners while building strong partnerships with our clients. Committed to ongoing education and community involvement, we deliver thorough, thoughtful care that supports pets at every life stage.

Requirements

• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor
• Professional phone presence and polished client-facing communication skills
• Commitment to a professional, client-first experience with strong attention to detail and a willingness to go above and beyond

Nice To Haves

• Previous experience in a veterinary office is highly preferred.

Responsibilities

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Benefits

• Medical, dental, vision for full-time.
• Paid time off.
• Employee pet discount
• 401(k) with a generous company.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
• Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed