Veterinary Receptionist

Cainhoy Veterinary Hospital•Charleston, SC

6h•Onsite

About The Position

Cainhoy Veterinary Clinic is seeking a full-time front-desk receptionist to serve as the initial point of contact for veterinary clients, playing a crucial role in establishing a positive tone for their visit. The clinic is looking for a customer service professional who thrives in a fast-paced environment, communicates effectively, and possesses a passion for animal care. Cainhoy Veterinary Hospital, which opened in February 2021, is a state-of-the-art, full-service veterinary hospital dedicated to being Cainhoy’s premier veterinary facility. Its mission is to deliver high-quality, individualized, and compassionate care to the community, specifically catering to dogs and cats in the Cainhoy Historic District of Charleston, SC, and surrounding areas.

Requirements

Strong organizational and multitasking skills
Ability to maintain a calm, professional, and positive demeanor

Nice To Haves

Previous experience as a veterinary receptionist or medical office assistant

Responsibilities

Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Assist in maintaining cleanliness and organization to ensure a positive client experience.

Benefits

A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off
a 401(k) plan for full-time employees
Professional development opportunities

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