Veterinary Receptionist
About The Position
Overpeck Creek Animal Hospital is hiring a full-time Senior Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes. What to Expect As you join our team, expect to be supported in your work and home life with: All the benefits you deserve—medical, dental, vision, and retirement. Paid time off. Take the time you need to recharge. Employee pet discount because we know your pets are family, too. 401(k) with a generous company match to help you invest in your future while you care for pets today. Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country. Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role. About Overpeck Creek Animal Hospital Located in Bogota, NJ, Overpeck Creek Animal Hospital proudly serves North New Jersey, including Tenafly, Bogota, Hackensack, Teaneck, and surrounding Bergen County communities. Our mission is to provide advanced veterinary medicine and compassionate care, focusing on both pets and their families. We offer comprehensive, state-of-the-art services, foster the human-animal bond, and maintain a team committed to excellence, professionalism, and continuous growth. Every team member is valued as a leader, ensuring your experience is smooth, comforting, and personalized. As an AAHA-accredited hospital, we meet or exceed over 900 rigorous standards in patient care, diagnostics, surgery, and safety—a distinction held by fewer than 15% of practices in the U.S. and Canada. At Overpeck Creek, you can trust that your pet is receiving the highest standard of veterinary care in a welcoming, compassionate environment.
Requirements
- Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
- Basic knowledge of veterinary terminology and procedures
- Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
- Ability to maintain a calm, professional, and positive demeanor
Responsibilities
- Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
- Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
- Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
- Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
- Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
- Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.
Benefits
- medical, dental, vision, and retirement
- Paid time off
- Employee pet discount
- 401(k) with a generous company match
- Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
- Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
