Veterinary Receptionist
About The Position
VCA Northwest Veterinary Specialists (NWVS) is seeking an experienced Client Service Representative to join our team! Compensation : $ 21/ hr, Starting range is determined by skill set and years of experience in the field. Job Summary: We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks. Schedule: Full-time, including some weekends and holidays
Requirements
- Excellent oral and written communication skills.
- Must be able to lift up to 40 lbs. and be exposed to hazards such as allergies, contagious diseases, noises, odors, bites, scratches and animal waste.
- Ability to sit at a work station for long periods of time.
Nice To Haves
- Previous experience in a customer service or veterinary setting preferred.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Proficiency with computer systems and scheduling software.
- Passion for animals and a commitment to client education.
Responsibilities
- Provide exceptional customer service in person, over the phone, and via email.
- Schedule appointments, manage patient check-ins/check-outs, and process payments.
- Educate clients on hospital services, wellness plans, and pet care.
- Maintain accurate patient records and handle administrative tasks efficiently.
- Assist in handling client concerns with professionalism and empathy.
- Work collaboratively with veterinary teams to ensure smooth hospital operations.
Benefits
- Access to the people and financial resources of a large veterinary community
- Leadership opportunities
- Career development programs
- Opportunities to give back through strong Shelter partnerships and VCA Charities
- Tuition support and sponsorships
- Vet Tech license reimbursement
- Free mental wellness subscriptions
- Referral bonuses
- Competitive wage
- Medical, dental & vision insurance
- Life, long and short term disability insurance included
- Paid parental leave
- Paid vacation and sick time
- 401(k) with corporate match
- We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
