Veterinary Receptionist - Mequon, WI

Vetcor•Mequon, WI

2d•Onsite

About The Position

East Towne Veterinary Clinic is Hiring a Veterinary Receptionist! Are you a passionate animal lover who thrives in a fast-paced environment? Do you dream of making the world better for our furry friends? If so, East Towne Veterinary Clinic wants to hear from you! Join our community of dedicated individuals committed to providing top-notch care for our beloved animal companions. Client Care Specialists create the first impression of our practice for every visitor and guest. They are responsible for providing professional, compassionate communication both in person and through our multi-line phone system; scheduling appointments; processing payments; closing out the daily cash drawer; maintaining accurate patient records; and requesting and obtaining prior veterinary records and other essential information to support quality patient care.

Requirements

Excellent telephone and in-person communication skills
Ability to communicate clearly and effectively in person and over the phone
Ability to remain calm under pressure
Outstanding sense of customer service
Punctual and reliable
Ability to multitask effectively and efficiently
Positive, upbeat attitude
Ability to work as a team
Excellent organizational skills

Nice To Haves

Availability to help cover staff our of office times is desirable.

Responsibilities

Greet all clients, patients, and guests upon entering the clinic in a professional and welcoming manner.
Communicate with clients in a friendly, calm, and compassionate way at all times, ensuring prompt and accurate responses to questions regarding their pet’s care, medical records, or clinic accounts.
Schedule appointments for exams, rechecks, surgeries, euthanasia services, and medical procedures in accordance with clinic protocols.
Advise clients on accepted payment methods (credit cards, cash, and CareCredit) and accurately process transactions.
Perform basic triage by distinguishing routine cases from urgent or emergency situations and directing clients appropriately.
Develop and maintain proficiency in Avimark and Microsoft applications.
Understand the critical importance of accurate medical records and ensure all information and notes are properly documented in the electronic medical record system.
Maintain cleanliness and organization of the front lobby, restroom, and reception areas.
Assist other team members with additional duties as requested.

Benefits

A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Health Insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program