Veterinary Receptionist

Mission Veterinary Partners•Deland, FL

57d•$16 - $18•Onsite

About The Position

FloridaWild Veterinary Hospital has an opportunity for a Full-Time Veterinary Receptionist to join our team! Minimum of 2 years veterinary experience is preferred. Experience with exotics and Avimark is a plus. Why Join Us Located in a beautifully restored Victorian home in DeLand, Florida, FloridaWild Veterinary Hospital offers a unique, welcoming environment that blends high-quality care with holistic medicine. We're more than just a veterinary hospital-we're an integrative, fast-paced practice that cares for cats, dogs, exotics, and even wildlife. We combine traditional Western medicine with alternative therapies like acupuncture, homeopathy, and Traditional Chinese Veterinary Medicine to offer truly personalized care. As a member of our team, you'll get hands-on experience in a wide variety of cases and the chance to grow both clinically and professionally. If you're looking for a hospital that supports growth, values your skills, and creates an environment where you can thrive-FloridaWild is the place for you. Location 115 East Euclid Avenue, DeLand, Florida 32724 Compensation $16-$18 per hour, based on experience and skillset Benefits We Offer• Industry-leading pay and staff discounts for your pets• Medical, dental, and vision insurance• 401(k) with company match starting day one• Paid time off and holiday pay• Scrub allowance• Flexible scheduling with a focus on work-life harmony• Free virtual yoga, meditation, fitness, and wellness classes• Learning and career development programs• Opportunities to work with exotic and wildlife patients Job Summary The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Requirements

Demonstrated commitment to MVP core values.
Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
Must have excellent spelling and grammar.
Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
Ability to display tact and respect with clients and team members, even when busy or hectic.
Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

Nice To Haves

Minimum of 2 years veterinary experience is preferred.
Experience with exotics and Avimark is a plus.

Responsibilities

Maintain and uphold the Core Values and Mission Statement of MVP.
Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.
Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
Verify the eligibility of clients with charge accounts.
Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.
Fill prescriptions refill forms and provide routine administrations instructions to clients.
Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.