Veterinary Receptionist

Innovetive Petcare•Niceville, FL

10d

About The Position

Are you an experienced Veterinary Receptionist or Medical Front Desk Professional looking for a full-time role with benefits, stability, and growth opportunities in emergency veterinary medicine? At Emergency Veterinary Clinic of Niceville , we’re redefining what emergency care feels like—for clients, patients, and our team. We believe emergency medicine can be fast-paced and compassionate, structured and supportive. That philosophy starts at the front desk. We are actively seeking a Full-Time Veterinary Receptionist to join our emergency and specialty team. This role is essential to hospital operations and ideal for someone who thrives in a dynamic environment, communicates with empathy, and enjoys being the anchor for both clients and clinical teams. As the first point of contact , you set the tone for every client experience—whether someone is walking in during a critical emergency or calling for follow-up care. Your ability to stay calm, organized, and compassionate makes a real difference during some of the most stressful moments in pet ownership.

Requirements

High school diploma or equivalent required.
Excellent communication, organizational, and customer service skills.
Ability to multitask in a busy environment while maintaining accuracy and composure.
Comfort working with computers and veterinary software.
Availability for flexible scheduling , including weekends and some holidays, to support our emergency and specialty services.
Ability to lift up to 50 pounds when assisting patients or clients.

Nice To Haves

Previous veterinary or medical office experience preferred (emergency or specialty experience a plus).

Responsibilities

Greet clients and patients with professionalism, warmth, and empathy
Answer phones, triage incoming calls, and direct urgent cases appropriately
Schedule appointments and manage emergency walk-ins efficiently
Obtain and accurately document medical histories, vaccination records, and client information
Communicate clearly with veterinarians and technicians regarding patient flow and updates
Process invoices, payments, and financial transactions accurately
Assist with prescription pickups, food requests, and OTC products as directed
Maintain confidentiality and ensure compliance with hospital policies
Maintain a clean, organized, and welcoming reception area
Support cross-departmental workflow to keep the hospital running smoothly
Adapt as hospital needs evolve—this is a true team-based environment

Benefits

Medical, dental, and vision insurance
401(k) retirement plan with employer match
Paid Time Off (PTO) plus paid holidays
Life insurance and disability coverage
Flexible Spending Accounts (FSA/HSA options)
Continuing education (CE) allowance
CE-dedicated paid time off
Career path opportunities into leadership, client service management, or veterinary assisting
Ongoing training and professional development support
Generous employee pet care discounts
Supportive, inclusive, and team-oriented culture
A workplace that values compassion, communication, and collaboration
The opportunity to build a long-term career in emergency veterinary medicine