Veterinary Receptionist - West Allis, WI

Vetcor•West Allis, WI

6d•Onsite

About The Position

West Allis Veterinary Clinic is Hiring! We are a general-practice veterinary clinic with 3 doctors and a robust support staff. We care for small animals such as dogs, cats, rabbits, guinea pigs, rats, and more. Our daily tasks include annual appointments, medical issues, surgery, dentistry, nail trims, ultrasounds, radiology, laser therapy, and much more! Why You'll Love it Here Consistent scheduling to foster a proper work-life balance A workplace where being yourself isn’t just allowed—it’s encouraged! Flexibility when life happens Mentorship and training to help you level up! Opportunity to use your veterinary skills to better your community Occasional coffee runs, ice cream parties, and meals on us Diversity, equity, inclusion, and belonging are core values at West Allis Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Requirements

Strong problem-solving skills and the ability to handle client concerns with empathy
A positive attitude and ability to contribute to a supportive, upbeat team culture
Excellent customer service skills with a focus on building long-term client relationships
Strong attention to detail
Excellent multitasking skills and the ability to stay calm in a fast-paced environment
Strong organizational habits

Nice To Haves

Previous reception or veterinary experience preferred
Familiarity with veterinary terminology and hospital workflows (preferred)
Experience with practice management software

Responsibilities

Greet clients and patients with warmth and professionalism
Answer phones, route calls appropriately, and respond to voicemails promptly
Schedule appointments and manage a multi-doctor calendar efficiently
Check patients in/out and ensure accurate client and patient information
Collect payments, process invoices, and review estimates with clients
Communicate hospital policies, pricing, and service information clearly
Maintain a clean, organized front desk and welcoming lobby environment
Manage medical record requests, reminders, and basic administrative tasks
Explain basic services, policies, and next steps clearly to clients

Benefits

Financial Benefits
A flexible approach to compensation that will reflect your skillset and future performance
401(k) matching & Roth Retirement Savings Plan
Flexible Spending Account (full-time only)
529 Savings Plan
Tuition Support Program (full-time only)
Referral bonus program
Wellness Benefits
Health Insurance, including medical, dental, and vision (full-time only)
Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
Sick Time / Paid Time Off
Free/discounted lab work for all employee pets
Pet discounts on services and products
Pet food discount program
Workplace Benefits
Quarterly Team Rewards Bonus Program
Professional development opportunities
Continuing education allowance
Uniform allowance
Lifestyle Benefits
Six paid holidays (full-time only)
Employee Assistance Program
Employee discount program