Veterinary Receptionist

Alliance Animal Health•Wilder, KY

18d

About The Position

At Greater Cincinnati Veterinary Specialists and Urgent Care, we’re all about providing the highest level of clinical care for those most critical moments. We believe that every member of our team brings something special to the table, and this shines through in how we love and care for our patients. We're committed to creating a place where pets have access to the highest quality medicine, pets are cared for as if they were our own, and community always comes first. Our commitment to providing exceptional patient care includes a wide range of equipment and services such as ultrasound, CT imaging, video otoscopic services, endoscopy, colonoscopy, and further specialty testing not normally provided at a general veterinary practice. You’re here for pets, we’re here for you. Elevate your standard of care through mentorship and working side-by-side with skilled specialists. Highly specialized care supported by modern equipment and techniques. Flexible scheduling for work-life balance. Full benefits – PTO, health/dental/vision/life insurance, 401K, pet care discounts, etc. Paid parental leave benefits. Paid CE allowance & professional dues. Job duties include, but are not limited to: Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes. Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases. Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Requirements

Experienced Veterinary Receptionist with a minimum of 1-year veterinary experience preferred
Ability to work late evening shifts, 2pm - 12 midnight
Compassionate and calm team-player
Highly organized and possess computer skills
Ability to multi-task
Strong communication and customer service skills
Self-starter with the desire to continue to advance your knowledge and skillset

Responsibilities

Maintain the visual appeal or the hospital reception area
Greet and welcome clients and patients
Answer questions and triage client concerns
Answer calls or emails and direct to the appropriate party for resolution
Schedule appointments to maximize efficiency and daily flow
Check in and check out clients and process payments
Offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
Employee Assistance Program
Paid Vacation and Sick Time for ALL Employees
Paid Bereavement Program
Paid Parental Leave Program
Competitive Compensation
Continuing Education Allowance (applies to licensed/registered/certified roles)
Tuition Assistance Program
Access to a CVA/CVT/CVPM Partnership through Penn Foster
Career Development Opportunities
Referral Bonus Program for most positions!
Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)