Veterinary Receptionist
About The Position
BluePearl Pet Hospital in Framingham, MA is hiring a compassionate and driven Veterinary Receptionist. At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients. Why BluePearl? We offer advanced medicine, ongoing professional development, and pathways for growth. Work alongside passionate specialists and emergency teams, access leading-edge resources, and be part of a culture that prioritizes collaboration, learning, and exceptional patient care every day. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace. This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card. BluePearl Specialty + Emergency Pet Hospital is a national network of specialty and emergency pet hospitals. Our hospitals are located throughout the country, most of which are open 24 hours a day, every day of the year. Our veterinarians use innovative procedures, high-tech equipment and the latest treatment methods to provide comprehensive medical care to pets. We combine this expertise with a love for animals and the belief that kindness is the foundation of veterinary medicine. Mission: Our mission: Enriching lives through remarkable care for pets At BluePearl, we recognize that pets are part of the family. We honor the human-animal bond by providing the very best in advanced medical care for pets – including techniques that were once reserved exclusively for humans. Our vision: To transform the delivery of veterinary care through specialty and emergency medicine.
Responsibilities
- Greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
- Always offering a friendly smile, strong eye contact and an approachable demeanor.
- Be a compassionate listener.
- Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
- Assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
- Determine whether an emergency arrival is a “stat” versus “standard” emergency.
- Respond to non-patient calls or visitors and connect them to the appropriate team member.
- Responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
- Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
- Serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Benefits
- Comprehensive medical, dental, vision, 401(k), PTO, paid parental leave, + more.
- Annual CE allowance, free training, and access to 2,000+ medical journals.
- Licensure, VTNE, and VTS support.
- Company-paid disability coverage.
- Mental health support, including 12 free therapy sessions annually.
- Pet insurance, associate discounts, scrub allowance, and referral bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
