Veterinary Receptionist

Pound Ridge Veterinary Center • Pound Ridge, NY

7h • Onsite

About The Position

Pound Ridge Veterinary Center is hiring a full-time Front-Desk Receptionist to be the first point of contact for their veterinary clients, playing a crucial role in setting the tone for their visit. They are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care. Pound Ridge Veterinary Center has proudly served the local community since 1974. Now led by Dr. Hillary Schilke, the practice blends decades of trusted care with modern medical capabilities. They are an AAHA-accredited hospital since 1979 and a NYSVMS-VFAP accredited facility, committed to the highest standards of patient care, safety, and service. Their compassionate, knowledgeable team takes the time to listen and tailor care to each pet’s unique needs. The center was voted “Best Veterinary Center of Westchester 2022”.

Requirements

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Benefits

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees