Veterinary Receptionist/CSR (Part-Time)

PetVet Care Centers • Tucson, AZ

40d • $17 - $18

About The Position

CORTARO FARMS PET HOSPITAL is looking for a highly motivated customer service representative with strong computer and phone skills, a passion for people and animals, the ability to multitask, strong communication skills, and basic veterinary knowledge. A positive attitude and the ability to work well under pressure in a busy environment are necessary. Position Overview: The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work to support the hospital and clients during often high-stress situations.

Requirements

• High school diploma, GED, or equivalent combination of education and/or experience.
• Must have one year of experience in a veterinary office.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Must be flexible with scheduling and able to work Saturdays.
• Tasks may involve extended periods at a keyboard or workstation and/or standing and walking.
• Some moderately physically demanding work, involving lifting or carrying up to 50 pounds.

Nice To Haves

• Preferably with experience in Avimark software.

Responsibilities

• Coordinate the flow of pets and owners in the lobby; alleviate owners' distress caused by long waits, scheduling glitches, and other issues.
• Perform cashiering duties, including processing refunds, returns, and credits as needed.
• Responds to inquiries about the range of services the practice provides and the species it treats, referring to the appropriate department or staff member as needed.
• Input data to practice management software (Avimark) to check pets in, make simple account postings, and compile data for various reports.
• Coordinate and schedule appointments, providing clients with appointment reminders and special instructions, and call clients whose pets have overdue treatments.
• Respond to client emails, type and edit various correspondence, and process incoming and outgoing faxes.
• Knowledge of basic veterinary medicine terminology.
• Familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives, and can confidently discuss with clients.
• Utilize Windows-based computer systems, email, web search, and other essential skills to use software effectively.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Personal and Laundry Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees