Veterinary Receptionist / Client Service Representative

Royal Vet•Miami, FL

42d

About The Position

Royal Vet is a new breed of veterinary clinic on a mission to reinvent the pet care experience. We are veterinarian-founded and veterinarian-led, putting the wellbeing of our staff at the forefront of what we do. In doing so, our team can consistently deliver compassionate primary and urgent care to pets in need. We are looking for a rockstar Receptionist / Client Service Representative (CSR) to join our growing team at our Miami clinics! Our Receptionists / CSRs play a critical role in helping our medical team deliver exceptional care to our patients. Your compassion and positive energy shine through as you greet customers and your attention to detail helps you support clinic operations. You are efficient, organized, collaborative and an excellent communicator.

Requirements

Excellent communications skills (verbal) in both English and Spanish (bilingual), excellent written communication in English
Proven ability to prioritize, multitask, stay organized and work well in a fast paced environment
Positive and welcoming attitude
Exceptional organizational and time management skills

Nice To Haves

Experience as a medical receptionist, specifically in the veterinary field

Responsibilities

Greet pet parents, handle inbound phone calls and take ownership of addressing customer requests
Manage all administrative work, including: scheduling of appointments, coordinating follow ups and sending reminders, preparing exam rooms, and taking/recording of payments
Liaise with our partners (including suppliers, laboratory services, technology providers) to support seamless day-to-day operations of the clinic
Assist with other tasks relating to clinic operations, as needed