Veterinary Practice Manager
About The Position
Lead. Grow. Elevate Veterinary Care. Lookout Valley Veterinary Clinic is seeking an experienced Veterinary Practice Manager to lead operations at our established small animal veterinary hospital in Chattanooga, Tennessee . This Veterinary Hospital Manager position is ideal for a leader with strong knowledge of veterinary medicine workflows, hospital financial management, and team development within a companion animal general practice. If you have experience as a Practice Manager, Animal Hospital Manager, or Veterinary Operations Leader and are motivated to grow a thriving Chattanooga veterinary clinic — we encourage you to apply. Located in Chattanooga, TN, Lookout Valley Veterinary Clinic is a well-established small animal general practice offering: Preventive & wellness care Advanced veterinary diagnostics Soft tissue surgery Veterinary dentistry Client education & long-term pet health partnerships We are known in the Chattanooga community for compassionate, relationship-driven veterinary medicine and operational excellence. Hospital Hours: Monday–Friday: 8:30 AM – 5:00 PM Saturday: 9:00 AM – 2:00 PM (2nd & 4th Saturdays) Sunday: Closed ✨ Your Responsibilities as Practice Manager As Practice Manager, you'll oversee the daily operations of the clinic while leading with empathy, clarity, and a focus on connection. You’ll help us continue building a culture that prioritizes team well-being , excellent care , and community relationships .
Requirements
- 3–5+ years of leadership experience in a veterinary hospital, specialty/ER, or healthcare setting
- Strong understanding of small animal veterinary workflows
- Experience managing veterinary support staff
- Budgeting, P&L, and KPI management experience
- Familiarity with PIMS systems (Cornerstone, ezyVet, Avimark, etc.)
Nice To Haves
- CVPM (Certified Veterinary Practice Manager) certification
- Multi-doctor veterinary practice experience
- Demonstrated revenue growth and team retention success
- Experience scaling or revitalizing a companion animal hospital
Responsibilities
- Team Leadership & Culture Build and retain a high-performing veterinary team Provide structured coaching, feedback, and performance management Promote accountability, collaboration, and emotional intelligence Reduce burnout through efficient workflows and staffing models Partner with the Medical Director and Regional support on hospital strategy and case support
- Veterinary Hospital Operations Oversee staffing, scheduling, compliance, and vendor management Maintain inventory control and cost management Ensure OSHA and regulatory compliance Optimize appointment flow and client experience
- Financial & Business Growth Manage P&L performance and hospital budgets Monitor KPIs (revenue, transactions, labor %, inventory %) Identify growth opportunities in dentistry, surgery, wellness plans, and preventive care Implement strategic initiatives to increase client retention and new client acquisition Partner with business and operational support teams at Innovetive Petcare
- Client & Community Engagement Support elevated client communication standards Resolve escalated concerns with professionalism and empathy Represent the hospital within the Chattanooga community
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with company match
- Paid Time Off
- Short & Long-Term Disability
- Life Insurance
- Employee Assistance Program
- Continuing Education (CE) Allowance
- Leadership Development Programs
- Employee Pet Care Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
