Veterinary Practice Management System (PMS) Support Specialist
About The Position
The PMS Support Specialist plays a key role in supporting veterinary hospitals through practice management system (PMS) conversions and resolving complex system issues. This hands-on position focuses on ensuring smooth transitions to cloud-based platforms while minimizing disruption to hospital operations. This role is ideal for a highly organized and detail-oriented problem solver who thrives in fast-paced environments and remains calm under pressure, especially during system go-lives. The ideal candidate is a clear communicator who can effectively work with both technical and non-technical stakeholders, understands how data is structured within systems, and takes strong ownership of outcomes from start to finish.
Requirements
- 3+ years of hands-on experience with veterinary PMS platforms
- Strong experience with Pulse and EzyVet
- Experience with additional systems such as Avimark, Cornerstone, Impromed, Shepherd, or Vetspire
- Proven experience supporting PMS implementations or conversions
- Strong troubleshooting skills across systems, workflows, and data
- Solid understanding of veterinary hospital operations (front desk, clinical workflows, billing, inventory)
Nice To Haves
- Experience in a multi-site veterinary organization
- Exposure to data migration or system integrations
- Experience working with software vendors and technical support teams
- Ability to work independently in fast-paced, time-sensitive environments
Responsibilities
- Support end-to-end PMS conversions, including system setup, data migration, validation, and go-live execution
- Configure templates, pricing, services, and workflows within PMS platforms
- Assist with data entry and ensure accuracy throughout the conversion process
- Provide post-conversion support to stabilize systems and drive user adoption
- Serve as an escalation point for complex PMS-related issues across hospitals
- Diagnose and resolve system, workflow, and data-related problems
- Partner with software vendors to address system bugs, outages, and integrations
- Collaborate with Operations, Strategy, Marketing, and Finance teams to support conversions and ongoing system needs
- Communicate timelines, risks, and resolutions clearly to stakeholders
Benefits
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
