Veterinary Hospital Receptionist

Petco • Raleigh, NC

1d • Onsite

About The Position

The Veterinary Hospital Receptionist, also referred to as a Concierge, is responsible for providing excellent customer care to Petco's full-service Vetco Total Care hospital clients. This role represents the mission and values of Petco and is typically the first and last person a client encounters. The Concierge is crucial for fostering cohesion and motivation within the practice, ensuring the patient's needs always come first, and creating an exceptional customer and patient experience. The position involves optimizing hospital workflow, managing appointments, and handling client interactions, including potentially upset clients, while ensuring medical staff can focus on delivering excellent care. This role contributes to the growth of a productive practice and maintains a high-quality standard of care, significantly impacting clients' first and last impressions of the facility and staff.

Requirements

• High school diploma is a requirement.
• Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have exceptional telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Nice To Haves

• Previous experience using a Practice Management System

Responsibilities

• Assume primary responsibility for answering the practice phone and routing calls appropriately.
• Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings.
• Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive.
• Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials.
• Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments.
• Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees