Veterinary Emergency & Critical Care Supervisor
About The Position
Veterinary Specialty Hospital (VSH) is seeking a Daytime Emergency & Critical Care (ECC) Supervisor to support the clinical and administrative operations of our ECC department. This role partners closely with the Hospital Service Manager to ensure high-quality patient care, efficient workflow, and a positive experience for both clients and team members. As an ECC Supervisor, you will serve as a key clinical resource and operational support for the daytime team—helping coordinate staffing, support team development, and maintain strong communication across departments while ensuring safe, compassionate, and timely patient care.
Requirements
- RVT or VTS preferred, but not required
- Previous experience in Emergency and Critical Care strongly preferred
- Demonstrated ability to support and guide team members in a fast-paced clinical environment
- Strong communication, problem-solving, and organizational skills
- Ability to prioritize tasks and remain calm under pressure
- Comfortable working collaboratively across departments
- Basic mathematical and analytical skills to support staffing, workflow, and operational decision-making
Responsibilities
- Support daily operations of the Emergency and Critical Care department to ensure safe, efficient, and high-quality patient care
- Ensure appropriate staffing levels of support staff to meet patient care and workflow demands
- Maintain awareness of department workflow and patient volume to proactively address operational needs
- Assist with coordinating patient flow and interdepartmental communication to support timely care delivery
- Serve as a clinical and operational resource for staff during assigned shifts
- Monitor patient care and client service standards to ensure a consistent, positive experience
- Identify operational challenges and collaborate on practical solutions to improve efficiency and team performance
- Provide day-to-day guidance, coaching, and support to ECC team members
- Foster a culture of teamwork, accountability, and mutual respect
- Assist with onboarding, training, and skill development for new and existing staff
- Promote open communication and support a positive, collaborative work environment
- Recognize team achievements and support performance feedback and development conversations
- Participate in hiring, performance management, and employee engagement initiatives
- Partner with the Hospital Service Manager and leadership team to support departmental goals and operational priorities
- Communicate effectively with clinical teams, client care teams, and hospital leadership to ensure alignment and continuity of care
- Facilitate communication across departments to support coordinated patient care and efficient hospital operations
- Escalate operational or patient care concerns appropriately and in a timely manner
- Monitor equipment functionality and communicate service or maintenance needs
- Support safe handling and appropriate use of medical equipment and supplies
- Assist in maintaining readiness of the department to meet patient care demands
Benefits
- Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
- For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
