Veterinary Doctor Assistant, ARISE

Ethos Veterinary Health•Queen Creek, AZ

About The Position

ARISE is partnered with National Veterinary Associates, a leading global pet care organization united in the love of animals and the people who love them. NVA is a community of more than 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, and all rooted in a culture of compassion and innovation. NVA and EVH’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. We have the most skilled doctors in the state and provide significantly complex treatments in the western US. Our support staff has amazing opportunities to learn and grow in the field through many different pathways. As the Arizona regional training center, our goal is to provide our staff with many pathways from front office to leadership and beyond. Job Purpose: The purpose of the Veterinary Doctor Assistant is to assist in providing high quality medical support and administrative assistance to the Doctor Team. The Veterinary Doctor Assistant will be assigned to assist the Doctors within outpatient or inpatient departments.

Requirements

Experience equivalent to job duties and responsibilities
Excellent communication skills – written and verbal
Strong computer skills
Strong ability to multi-task
Strong work ethic and professionalism
Able to properly restrain dog and cat patients for veterinary care and procedures
Able to stand, sit, bend, restrain, squat for extended periods of time
Able to function within a busy, stressful work environment in a mature, professional manner
Able to lift 60 lbs in a safe manner
Able to type, write and verbally converse
Able to work the posted schedule
A knowledge of veterinary terminology is required, however, a general knowledge base of medical terminology is acceptable and veterinary specific can be learned

Nice To Haves

Medical transcription or scribe experience
Technician assistant experience
Client Experience/Client Relationship Building

Responsibilities

Collecting and documenting (in SOAP) initial patient histories.
Starting an estimate and reviewing with the owner based on doctor recommended treatments
Facilitating basic pet restraints to assist doctors with exams
Communicating doctor approved estimate to either client liaison or directly to the client
Utilizing and entering treatments into Smartflow for patient care as requested by the doctor
Providing an excellent client experience by keeping clients informed on their pet’s care and ability to discuss finances with care and compassion
Ensure diagnostics and treatments are being started in a timely manner
Documenting lab results, treatments or other medical record details in SOAP as directed by the attending doctor
Any additional duties to help increase the efficiency of the doctor team
Follow OSHA requirements
Follow practice’s health and safety protocols
Be proficient in using our veterinary practice-management software (EzyVet, SmartFlow, Timeless)
Assist Client Experience Specialists (front office) as necessary
Attend staff and individual meetings as scheduled
Participates in a positive manner in all group sizes.
Refrains from participating in gossip-leads by example.
Supports team members by assisting other areas, is receptive to feedback and suggestions.
Engages in active problem-solving vs. problem-identifying.
Makes suggestions related to client/patient service improvements and hospital efficiency.