Veterinary Customer Service Representative

Community Veterinary Partners•Leesport, PA

1d•Onsite

About The Position

Leesport Animal Hospital is a compassionate, team-oriented veterinary practice dedicated to providing high-quality medical care and exceptional client service. We believe our CSRs are the heart of our hospital—supporting clients, patients, and the medical team every day. The Veterinary Medical Client Service Representative (CSR) is the first and last point of contact for our clients. This role combines excellent customer service skills with veterinary medical knowledge to ensure a positive experience for pets and their people.

Requirements

Excellent oral and written communication
Organized and meticulous
Knowledge of basic veterinary terms and procedures
Knowledge of basic computer skills
Patience and respect for client, patients and colleagues
Ability to deal with stressful situations
Standing/walking/lifting. (Applicants must be able to lift 50lbs)
The applicant must be able to adapt to emotional transitions between appointments—for example, shifting from a joyful puppy or kitten visit to compassionate euthanasia.

Responsibilities

Greetings, checking in, and checking out clients
Provide compassionate care to all patients
Required to know policies, procedures, and clinical processes
Answer phones calls, emails, texts, and process any messages
Book, confirm, and manage appointments, surgeries, and procedures
Taking food and prescription requests
Handling cash drawer/preparing end of day financial reports
Troubleshooting client communication issues
Processing patient records, lab work, and specialist reports
Maintaining accurate client records and updating information as needed
Good communication to be able to relay messages between clients, veterinarians, and other staff members
Multitasking, the ability to manage various tasks simultaneously in a fast-paced environment
Maintain a clean, neat reception area and front desk