Veterinary Customer Service Representative- Per Diem, AESC
About The Position
Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 Emergency & Specialty Veterinary Hospital, located in North Parker. We are currently seeking a qualified Client Service Representatives (CSR) to join our growing team on a per diem basis! As a CSR, you’ll be the essential connection between our clients, their pets, and the rest of the hospital team. From managing front desk to coordinating vital communications, you’ll play a critical role in ensuring an exceptional experience for clients and their pets. The CSR team supports the hospital from 6am to midnight, 7 days per week, with various shifts and schedules available.
Requirements
- At least 1 year of in-person customer service experience.
- High school diploma or equivalent.
- Proficiency with Microsoft Office, internet navigation, and messaging programs.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
Nice To Haves
- 1 year of experience in the veterinary or human medical field.
- Familiarity with payment collection processes.
- Experience managing multi-line phone systems.
- Proven ability to maintain high accuracy in data entry.
- Knowledge of EzyVet or similar medical record systems.
Responsibilities
- Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
- Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
- Provide compassionate and professional support to clients, including during high-stress or emergent situations.
- Assist with walk-in euthanasia cases, including discussing cremation options.
- Process payments, deposits, and invoices using various payment methods.
- Maintain and update client accounts, records, and paperwork accurately.
- Follow established protocols to escalate urgent cases in the Emergency Room.
- Monitor and communicate accurate wait times for Emergency Room clients.
- Rotate through phone support shifts, handling all incoming calls.
- Coordinate the use of exam rooms efficiently.
- Ensure the front desk, lobby, and exam rooms are clean and organized at all times.
- Scan documents into patient charts and maintain accurate records.
- Send reminders for appointments via email, phone calls, or texts.
- Verify that upcoming appointments are scheduled correctly, confirmed, and that all necessary records are obtained.
- Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
- Take on other duties as assigned to support hospital operations.
Benefits
- Work alongside a compassionate, dedicated team of veterinary professionals.
- Thrive in a dynamic, fast-paced environment where no two days are the same.
- Make a direct impact on the lives of pets and their families during critical times.
- Receive continuous training and growth opportunities—we’re passionate about teaching!
- Enjoy a competitive salary and benefits package.
- Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
- For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
