Veterinary Customer Service Representative- Night Shift, AESC

Ethos Veterinary Health•Parker, CO

1d•$18 - $24•Onsite

About The Position

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 Emergency & Specialty Veterinary Hospital, located in North Parker. We are currently seeking a qualified Client Service Representatives (CSR) to join our growing team! As a CSR, you’ll be the essential connection between our clients, their pets, and the rest of the hospital team. From managing front desk to coordinating vital communications, you’ll play a critical role in ensuring an exceptional experience for clients and their pets. The CSR team supports the hospital from 6am to midnight, 7 days per week, with various shifts and schedules available. WE ARE OFFERING A $750 SIGNING BONUS FOR THIS ROLE! Compensation: $18 - $24 depending on experience +$2.50/ per hour shift differential for hours worked between 6pm-6am $$ SIGN ON BONUS Anticipated Schedule: Full Time 1:30pm-12:00am Weekends required Exact days TBD

Requirements

At least 1 year of in-person customer service experience.
High school diploma or equivalent.
Proficiency with Microsoft Office, internet navigation, and messaging programs.

Nice To Haves

1 year of experience in the veterinary or human medical field.
Familiarity with payment collection processes.
Experience managing multi-line phone systems.
Proven ability to maintain high accuracy in data entry.
Knowledge of EzyVet or similar medical record systems.

Responsibilities

Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
Provide compassionate and professional support to clients, including during high-stress or emergent situations.
Assist with walk-in euthanasia cases, including discussing cremation options.
Process payments, deposits, and invoices using various payment methods.
Maintain and update client accounts, records, and paperwork accurately.
Follow established protocols to escalate urgent cases in the Emergency Room.
Monitor and communicate accurate wait times for Emergency Room clients.
Rotate through phone support shifts, handling all incoming calls.
Coordinate the use of exam rooms efficiently.
Ensure the front desk, lobby, and exam rooms are clean and organized at all times.
Scan documents into patient charts and maintain accurate records.
Send reminders for appointments via email, phone calls, or texts.
Verify that upcoming appointments are scheduled correctly, confirmed, and that all necessary records are obtained.
Oversee memorial and cremation products for clients.
Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
Take on other duties as assigned to support hospital operations.

Benefits

Health, Dental, and Vision Insurance to keep you and your family covered.
401(k) with Matching to help you plan for your future.
Employee Assistance Program (EAP) for additional personal and professional support.
Uniform Allowance to ensure you’re always prepared.
Shift Differential Pay for added compensation.
Sick Days
Vacation Days
Bereavement Leave
Holiday Premium Pay for working during special times of the year.
Referral Program to reward you for helping us grow our team.