Veterinary Customer Service Representative - Russian Hill

Modern Animal • San Francisco, CA

1d • Onsite

About The Position

Modern Animal is seeking a skilled Veterinary Customer Service Representative, internally known as Hosts, to join their team. Hosts serve as the first point of contact, working closely with both the veterinary team and clients to ensure a phenomenal experience. The role involves facilitating member appointments, utilizing technology, acting as a liaison between the in-clinic team and clients, ensuring clinic cleanliness, and actively participating in local marketing efforts to drive regional membership growth. Hosts are also expected to be Modern Animal brand ambassadors, effectively communicating the brand and offering to potential members and partners, and identifying local marketing opportunities. The position emphasizes living and modeling the Modern Animal cultural vision, which includes encouraging work/life balance, self-compassion, and a blame- and judgment-free work environment.

Requirements

• Exceptional verbal and written communication skills
• Passion for customer service
• Strong work ethic with an emphasis on organization
• Adaptability and open-mindedness
• Team player mentality and a friendly disposition
• Ability to anticipate the needs of veterinarians and paraprofessionals
• Willingness to grow and adapt
• Inclination to embrace change and work together to build an optimal solution for all

Responsibilities

• Facilitating member appointments
• Working closely with technology
• Acting as a liaison between our in clinic team, and our clients
• Ensuring clinic cleanliness
• Staying active, to include moving and lifting packages of varying weight
• Partnering with Modern Animal’s marketing team to implement local marketing efforts, including but not limited to flyering, facilitating local partnerships, and representing Modern Animal at community events
• Acting as a Modern Animal brand ambassador, effectively communicating our brand and offering to potential members and partners
• Identifying local marketing opportunities to drive regional membership growth
• Living and modeling the Modern Animal cultural vision by encouraging work/life balance, self-compassion, and a blame- and judgement-free work environment

Benefits

• Excellent medical, vision, & dental coverage with various options to choose from
• 401k savings plan with a company match
• Flexible time off & paid parental leave
• Free membership to Modern Animal for your pets and discounts on extra services
• Continuing education allowance
• Uniform allowance
• Access to behavioral and mental health services through Spring Health
• A collaborative team who has your back and will welcome you as part of our pack
• A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees