Veterinary Coordinator, SAVES

Ethos Veterinary Health•Asheville, NC

2d•$21 - $30

About The Position

South Asheville Veterinary Emergency & Specialty in beautiful Asheville, NC is hiring a full-time Coordinator to support our Emergency, Critical Care, and Specialty teams! At South Asheville Veterinary Emergency & Specialty (SAVES) , our goal since opening in 2009 has been to practice the gold standard of medicine, perform advanced techniques, and be leaders in veterinary specialty and emergency care. Located in the heart of the Blue Ridge Mountains, the peaks represent the height of our love for animals, and the valleys symbolize the depth of our compassion. Together with our referring veterinary community, we combine medical knowledge, advanced technology, and kindness to deliver exceptional care—it's simply in our nature. The Float Coordinator plays a pivotal cross-departmental role, ensuring seamless daily operations and continuity of care across Emergency, Critical Care (ECC), and all specialty departments. This position acts as a liaison between Client Service Representatives (CSRs), doctors, patient care teams, and clients to promote efficient workflows, compassionate communication, and a positive experience for every patient and family. Ideal candidates enjoy fast-paced, collaborative environments and excel at communication, multitasking, and problem-solving while supporting advanced veterinary medicine.

Requirements

RVT or experienced Veterinary Assistant required
Minimum 2 years veterinary clinical experience (emergency or specialty preferred)
Minimum 2 years client service or administrative experience in a high-volume setting
Skilled communicator with strong medical terminology knowledge
Excellent organizational skills and attention to detail in a dynamic environment
Positive, flexible, team-oriented, and solutions-focused attitude
Fluent English skills (speaking & reading) required; multilingual skills a plus

Nice To Haves

Proficiency in EzyVet, SmartFlow, Microsoft 365, Teams, and Outlook (preferred)

Responsibilities

Serve as a primary point of contact for clients across ECC and specialty services
Triage and respond to calls, emails, and messages with timely, compassionate communication
Explain consult expectations, anesthesia prep, hospitalization logistics, and recheck plans
Schedule consultations, diagnostics, procedures, and patient drop-offs in EzyVet
Obtain and organize medical records, imaging, lab results, prescriptions, and documentation
Prep charts and facilitate interdepartmental transfers for hospitalized or referred patients
Assist with estimates, consent forms, discharges, checkouts, and payment processing
Verify invoices and ensure accurate charge capture prior to discharge
Float between departments and collaborate with CSRs, doctors, ECC, and referring veterinarians
Proactively adjust scheduling and communication to support efficient, high-volume workflows